Product Trainer

vor 21 Stunden

Berlin, Berlin, Deutschland Avomind Vollzeit

About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities

  • Perform on-site product installations and deliver in-person product trainings at customer locations.
  • Conduct hands-on training sessions and workshops for groups of 5–10 participants.
  • Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
  • Deliver virtual trainings, webinars, and remote support when required.
  • Act as a trusted technical contact, maintaining strong long-term customer relationships.
  • Travel extensively across Germany.
  • Visit the office for repairs or technical interventions when needed.
  • Support the company at trade fairs and industry events.
  • Document installations, issues, and resolutions accurately.
Requirements

Experience & Profile

  • 2–5 years of experience in product training, technical support, or a similar client-facing technical role.
  • Comfortable leading on-site trainings, workshops, and presentations.
  • Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
  • Affinity for technical problem-solving and hands-on work.
  • Motivation to learn – full product training will be provided.
  • Well-organized, reliable, and self-sufficient.
  • Flexible mindset and willingness to travel.
  • Languages: Native German, very good English.

Nice to Have (not mandatory)

  • Background in VR / AR technologies.
  • Linux experience.
  • Programming or general IT / tech background.
  • Experience working with hardware installations or technical training environments.

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