Technical Support Engineer

Vor 2 Tagen

Berlin, Deutschland PROJECTIVE Technology GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

About Projective Technology GmbH

Projective is dedicated to revolutionizing content production by delivering innovative technical solutions to the media & entertainment industry. Our flagship product, Strawberry, is an Award‑winning Production Asset Management platform designed by editors for editors, empowering teams to collaborate seamlessly across local, cloud, hybrid, and multi‑site storage infrastructures.

Our international customer base ranges from small post‑production facilities to industry leaders such as Arsenal Football Club, TUI, Warner Media, Disney, Prodigious and more.

Role & Responsibilities

  • Provide technical support for our enterprise on-premise, cloud, and SaaS products, assisting customers with installations, configurations, updates, and troubleshooting.
  • Work with Linux-based systems and Docker container environments to diagnose and resolve technical issues.
  • Support end-users across macOS and Windows environments.
  • Collaborate closely with engineering & product teams to escalate and resolve more complex technical challenges.
  • Perform basic functionality tests for new server and client releases to help verify stability and identify obvious issues before release.
  • Create and maintain internal documentation, including knowledge base articles and troubleshooting guides, to ensure accurate and up-to-date information.
  • Ensure high customer satisfaction through professional, empathetic, and timely support.
  • Continuously learn and stay up-to-date with our evolving product features, technologies, and customer needs.

What You Can Expect:

  • An exciting job opportunity with a high degree of autonomy and job satisfaction in a trend-setting industry
  • A diverse team and a relaxed working atmosphere
  • Direct communication with fascinating and loyal customers across a global, diverse customer base.
  • Up to 100% remote work after an initial onboarding period at our Berlin office

Required Qualifications:

  • Strong proficiency in working with Ubuntu/Linux environments and Docker containers.
  • Solid understanding of file systems and access rights models, including Access Control Lists (ACLs)
  • Experience configuring and operating network-based file systems such as NFSv3, NFSv4, and Samba
  • Proficient in network configuration and debugging, including routing, interface bonding, and connectivity issues
  • Basic knowledge of macOS and Windows operating systems.
  • Fluent German & English communication skills, both written and verbal.
  • Proactive and independent problem-solving abilities, with a strong customer-first mindset.

Nice to have:

  • Basic experience working with GitLab.
  • Knowledge and hands-on experience with Linux High Availability (HA) configuration and operation.
  • A basic understanding of creative software, such as Adobe Premiere Pro and Adobe After Effects.
  • General understanding of media production workflows or media asset management systems.

Job Type: Full-time

Language:

  • German (Required)
  • English (Required)

Work Location: Hybrid remote in 10117 Berlin

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