Delivery Manager

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
WFP country offices deliver assistance to beneficiaries through a variety of digital platforms and service
providers. WFP works in partnership with several commercial Financial Service Providers (FSPs),
including banks, micro-finance institutions, mobile money operators and money transfer agents, in
addition to using WFP's own delivery platform, SCOPE. One of WFP's corporate objectives is to
increasingly digitize the delivery of both in kind and CBT assistance, to achieve greater efficiencies
and provide greater accountability and traceability of assistance delivered. Therefore, WFP seeks to
build its corporate capacity to centrally receive, store, process and analyze digital operational data for
the purpose of promoting accountability, controls, and efficiencies as part of cash-based transfers and
in-kind assistance. There is also the opportunity to better inform WFP's programme design through
the analysis of digital data emanating from operations.
Several challenges exist in streamlining digital analysis globally, including the tasks of receiving and
maintaining amounts of varied and unstructured operational data, processing and generating
meaningful analysis of data, while ensuring that data privacy and security standards are upheld. The
Cash Data Services within the Programme division plays a crucial role in supporting the
implementation of CBT and in-kind assistance programmes, offering end-to-end or standalone data
services to meet corporate identity management and reconciliation standards.
To achieve the objectives outlined above, WFP is recruiting a Cash Service Delivery Manager to be
part of the Cash Data Services team established in the Delivery Assurance Services, to provide support
to WFP's Cash-based transfers operations globally.
WFP is committed to an accessible, inclusive recruitment process. Please contact us at
to advise us of any disability related reasonable
accommodation or accessibility requests you may have. A member of the reasonable
accommodation team will contact you to confidentially discuss your needs.
ACCOUNTABILITIES/RESPONSIBILITIES:
 Oversee planning and delivery of a portfolio of projects (implementation of data-assurance
solutions for WFP Country Offices). Monitor and report progress to senior management and to
clients. Manage deadlines and client expectations, addressing issues with different
stakeholders (internal team, external partners, senior management, clients, IT staff, etc.)
 Coordinate the preparation of assurance service proposals, describing the objectives,
resources, timelines, and risks of implementation of data-assurance solutions for WFP Country
Offices. Collect inputs from data analysts, data engineers, clients, and senior management,
ensuring the proposal is relevant, feasible, and in line with the internal standards for assurance
service delivery.

 Coordinate the preparation of progress reports for the different workstreams, to be shared
with clients. Produce summary statistics to show progress of planned activities, issues,
milestones, and status of key deliverables.
 Provide expert advice to field offices on Cash Data Assurance matters, and support in the
implementation of assurance solutions remotely or occasionally through on-site missions.
 Coordinate with management the allocation of resources to the assigned projects, ensuring the
right level of capacity is assigned (data analysts and data engineers).
 Collaborate with contracted engineers and internal data analysts to ensure that the
implementation of the requested new features, change requests, service requests, and bugfixes
are prioritized and escalated as needed.
 Use feedback received from stakeholders and field staff to continuously improve solution
delivery and client satisfaction.
 Perform any other duties as required.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: A bachelor's or master's degree in data science, Computer Science or other relevant
field.
Skills &
Knowledge
 Minimum of 5 years' experience in related work experience.
 Experience in managing technology projects involving sensitive data acquisition,
processing, and reporting is highly desirable.
 Experience in defining, documenting, managing priorities against limited
resources, especially in humanitarian settings, rectifying issues, monitoring
progress, tracking KPIs, and managing budgets.
 Experience in managing contracts with technology vendors, defining, and
reviewing compliance with SLAs.
 Ability to write reports / assessments concisely and make compelling
presentations for approaches to technical and nontechnical audiences.
 Experience in creating and disseminating / promoting new products or services
to meet an organization's strategy.
 Experience in the humanitarian sector and especially in the field, would be
desirable.
 Excellent communication skills, with ability to engage with senior management
and different types of stakeholders.
 Experience in working in a multicultural environment and supervision of team
members.
Languages:
English (fluent). Any other UN languages, a plus.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.