Head of Category Operations

Vor 4 Tagen

Munich, Bayern, Deutschland BESTSECRET Group Vollzeit

BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.

Responsibilities

  • Lead and develop a large, multi-layer operations organization that enables Buying teams to deliver on their commercial objectives through reliable, efficient, and scalable operational execution
  • Ensure excellence across buying-related processes by combining strong leadership, data-driven performance management, and continuous process optimization
  • Own the performance, stability, and quality of core operational activities, including purchase order creation, delivery tracking, inbounding issue resolution, and contributions to end-to-end Procure-to-Pay excellence
  • Establish clear operational standards and drive consistent, standardized execution across teams and categories, ensuring on-time delivery and high quality
  • Act as a senior operational counterpart to Buying, Finance, Logistics, and Technology, driving cross-functional alignment, process harmonization, and continuous improvement

Requirements

  • Master's degree or equivalent qualification in Business Administration, Operations Management, Supply Chain Management, Industrial Engineering, Economics, Information Systems, or a comparable field
  • 7+ years of experience in operations leadership within e-commerce, retail, fashion, or shared services environments
  • Proven experience leading large, multi-layer teams (30+ FTE)
  • Strong background in process-driven, KPI-based operational environments with clear performance accountability
  • Demonstrated ability to lead change, stabilize teams, and sustainably improve performance
  • Highly structured, analytical, and data-driven working style
  • Strong people leadership skills with a clear focus on coaching, development, and accountability
  • Experience working closely with Technology / Product teams on process automation and system improvements
  • Strong communication and stakeholder management skills in complex, matrix organizations
  • Strong proficiency in Excel and PowerBI (or similar tool); experience with SAP is a plus
  • Fluent English required; German is a plus

At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.

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