Head of Retail Operations

Vor 4 Tagen

Munich, Bayern, Deutschland Xiaomi Technology Vollzeit

Job Description

  • Process Design: Establish end-to-end customer journey processes for Xiaomi's new retail model in the European automotive market.
  • Standards Development: Create SOPs around the customer journey, set up effective evaluation and supervision mechanisms for European stores, and ensure implementation.
  • Solution Delivery: Support new product launches in Europe, develop retail solutions, and take ownership of execution.
  • Team Building: Responsible for building and leading the European retail operations team

Job Requirements

  • Minimum 2 years of frontline retail store experience.
  • At least 3 years of retail operations experience in middle-office or head-office roles.
  • Over 3 years of experience in direct or quasi-direct retail business models; experience in building operations from 0 to 1 is a strong plus.

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