Associate Manager/Manager, Business Development

About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help
bring the world closer together through experiences
.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

What You'll Do

• Destination Ownership: Effectively manage a designated destination by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination.
• Sales Planning and Execution: Create and deliver compelling sales pitches to prospective merchants, to establish new markets for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals.
• Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
• Market Research & Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.
• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business.

What You'll Need

• Language(s): Ideally fluent in the German or French language, any additional European languages would be a plus
• Sales Techniques: Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth.
• Pipeline Management: Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth.
• Strategic Thinking: Capacity to think critically and develop strategic plans to capitalize on market opportunities, address challenges, and achieve business goals.
• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building attractive products/verticals which will drive customer satisfaction and loyalty.
• Market Research and Analysis: Strong analytical skills to gather and interpret market data, identify trends, and assess competitive landscapes to inform strategic decision-making.
• Business Acumen: Understanding of key business principles and metrics, as well as knowledge of the company's products/services and industry landscape, is important for effectively contributing to strategic planning and achieving business goals.
• Cross-Functional Collaboration: Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward.
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities
• Adaptability and Resilience: Flexibility and resilience to navigate changing market dynamics, overcome obstacles, and drive continuous improvement in sales processes and strategies. Must be able to self-organize, stay focused and execute on action plans.
• Ownership Mentality: Taking ownership of tasks, projects, or initiatives, demonstrating accountability, and driving results to contribute to the overall success of the organization.
• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment.

What You'll Get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom Every day is a new exciting challenge