Head of Commercial Solutions

Company Description

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company's unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our "sCore" growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at

Job Description

• Identify high impact commercial and operational areas to be transitioned to GSC.
• Define the transition vision, mission, and objectives for the addressed business domain(s)
• Assess financial impact and create business cases for process migration and internalization
• Engage effectively with Key Stakeholders
• Work closely with local and global management teams to align and drive transition goals.
• Design and execute change management, communication, and transition management plans.
• Identify and drive process efficiency initiatives to deliver on the efficiency KPIs.
• Ensure service delivery excellence and establish global best practices
• Create and implement continuous improvement frameworks and KPI reporting.
• Ensure internal skills and team development in respective areas.

Qualifications

• Completed university degree in economics and 10 years + leadership experiences in international environment
• Experience in leading global transformations and change-management and solid experience in offshoring operations
• Commercial expertise and financial acumen
• Strategic and holistic thinking
• Excellent communication and presentation skills towards senior leadership and executive level
• Strong Customer and service orientation
• Strong understanding of METROs strategy, operating model, and business domains
• Building, guiding and developing international teams

Additional Information

• Work-life balance: Flexible working hours in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.