Junior Customer Operations Manager
Vor 2 Tagen
We are looking for a motivated and detail-oriented Junior Customer Operations Manager to join our growing operations team. In this role, you will play a key part in supporting our Customer Operations team, ensuring smooth day-to-day execution across the entire customer lifecycle, from pre-application through to full loan repayment and everything in-between
Customer Support:
Manage and resolve customer requests.
- Help maintain and improve internal tools, templates, and processes to increase team efficiency
- Be the voice of our customers towards our internal teams
Dunning and Payment Tasks:
Execute light dunning workflows (e.g., reminders, payment confirmations, follow-ups).
- Track outstanding payments and escalate cases when necessary.
- Ensure accurate data entry and documentation of dunning activities.
Process and System Improvements:
Identify bottlenecks or inefficiencies in operational workflows and propose improvements.
- Help with testing and rollout of new tools or process automations.
- Some previous experience in customer operations, support, or administrative roles, ideally in fintech, SaaS, or a fast-paced startup environment.
- Strong attention to detail and ability to manage multiple priorities at once.
- Excellent German and English communication skills (written and verbal) with a customer-first mindset.
- Comfortable working with operational tools (e.g., CRM systems, helpdesk tools, spreadsheets).
- Basic understanding of billing, invoicing, or dunning processes is a plus but not required. Training will be provided.
- A proactive, collaborative approach, you enjoy making processes better for customers and teammates alike.
- Competitive Compensation: Attractive base salary with performance-based incentives and equity options.
- Growth Opportunities: Access to a dynamic, high-growth environment with leadership and career advancement potential.
- Collaborative Culture: Work alongside a passionate, diverse team committed to innovation in fintech.
You belong with us:
- We are currently a team of more than 50 employees from over 10 nations and are big fans of diversity. At Banxware, everyone is accepted, included, and celebrated, regardless of sexual orientation, cultural background, gender, religion, physical abilities, or lack of any of these.
- We actively encourage women to apply: Our co-founder Miriam is a role model in this regard
Place of work:
- This is a Berlin-based position.
- We apply a 2-day-per-week office attendance policy.
- Pet-friendly office. Snacks and beverages are provided.
Banxware is Europe's leading embedded finance provider, empowering platforms to offer tailored lending solutions to small and medium-sized businesses (SMEs). We partner with a wide range of platforms where SMEs generate revenue, including payment and POS providers, eCommerce marketplaces, and shop software vendors. Additionally, we collaborate with platforms aggregating multiple SMEs, such as neo banks, logistics providers, cash management platforms, and more. Our innovative solutions are trusted by top-tier companies like Qonto, Deutsche Bank (FYRST), Agicap, and JustEat Takeaway (Lieferando). From day one, we've operated on an international scale, and we're proud to embrace a global mindset in everything we do.
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