Center Operations Coordinator

Job Title: Center Operations Coordinator

US Citizenship Required: does not offer SOFA sponsorship

Location: Deployment Processing Center

Status: Full-time, Non-Exempt

Make a Difference Every Day

At the USO, we are the Force Behind the Forces�. As a Center Operations Coordinator, you�ll play a key role in creating a welcoming, supportive environment for service members and their families. From greeting guests with a smile to helping plan events and keeping our Centers running smoothly, your work will ensure our troops feel at home�wherever they are in the world.

What You�ll Do

In this role, you�ll be part of a team that keeps our Centers thriving. Your responsibilities will include:

• Be the Face of the Center � Welcome and orient visitors, share information on amenities and programs, and provide excellent customer service and travel support.
• Keep Things Running Smoothly � Assist with daily operations like opening/closing procedures, safety protocols, facility readiness, and inventory management.
• Support Programs & Events � Help plan and deliver engaging programs, activities, and special events both on and off base.
• Bring Our Story to Life � Create flyers, posters, and digital content to promote Center programs. Support social media updates and ensure communications reflect USO brand standards.
• Volunteer Engagement � Assist in coordinating volunteers, track their service, and support their success as part of the USO team.
• Administrative Support � Answer phones and emails, maintain reports and files, and handle light cash-handling responsibilities.
• Team Player � Step in to support colleagues or cover other roles when needed.

What We�re Looking For

We�re seeking someone who is passionate about service, flexible in a fast-moving environment, and excited to contribute to a mission that matters.

Qualifications include:

• High school diploma or equivalent required.
• 0�2 years of experience in customer service, event planning, marketing support, recreation facility operations, or a related role (nonprofit or military community experience is a plus).
• Strong interpersonal and communication skills with a customer-first mindset.
• Organized, reliable, adaptable, and able to manage multiple priorities.
• Comfortable working both independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite and social media platforms; experience with design tools or desktop publishing is a bonus.
• Ability to exercise sound judgment and handle confidential or culturally sensitive information with professionalism.
• Ability to meet background check, security clearance, and licensing requirements (including driver�s license and, if applicable, passport and foreign driver�s license).

Work Schedule

This is a non-exempt position that requires a flexible schedule, including days, evenings, weekends, and holidays to support Center operations and mission needs.

Why Join the USO?

• Be part of a mission-driven organization that makes a direct impact on the lives of service members and their families.
• Work in a dynamic, multicultural environment.
• Opportunities to build skills in operations, event planning, and community engagement.
• The chance to bring joy, comfort, and connection to those who serve our country.

The USO is a Certified Great Place to Work

• 96% feel good about the ways we contribute to the community.
• 94% are proud to tell others they work here.
• 92% feel their work has special meaning: this is not "just a job."
• 91% feel that when you join the company, you are made to feel welcome.
• 92% feel people here are treated fairly regardless of their race.
• 88% feel people here are treated fairly regardless of their gender.

Ready to join our team?

Apply today and help us strengthen America�s military service members by keeping them connected to family, home, and country.