Center Operations Coordinator

***U.S. Citizenship Required***

Job Title: Center Operations Coordinator

Location: Wiesbaden, Germany

Status: Full-time, Non-Exempt

Make a Difference Every Day

At the USO, we are the Force Behind the Forces�. As a Center Operations Coordinator, you�ll play a key role in creating a welcoming, supportive environment for service members and their families. From greeting guests with a smile to helping plan events and keeping our Centers running smoothly, your work will ensure our troops feel at home�wherever they are in the world.

A Certified Great Place to Work�

Don�t just take our word for it�our people have spoken. According to the Great Place to Work� 2025�2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning�it�s not �just a job�
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

What You�ll Do

In this role, you�ll be part of a team that keeps our Centers thriving. Your responsibilities will include:

• Be the Face of the Center � Welcome and orient visitors, share information on amenities and programs, and provide excellent customer service and travel support.
• Keep Things Running Smoothly � Assist with daily operations like opening/closing procedures, safety protocols, facility readiness, and inventory management.
• Support Programs & Events � Help plan and deliver engaging programs, activities, and special events both on and off base.
• Bring Our Story to Life � Create flyers, posters, and digital content to promote Center programs. Support social media updates and ensure communications reflect USO brand standards.
• Volunteer Engagement � Assist in coordinating volunteers, track their service, and support their success as part of the USO team.
• Administrative Support � Answer phones and emails, maintain reports and files, and handle light cash-handling responsibilities.
• Team Player � Step in to support colleagues or cover other roles when needed.

What We�re Looking For

We�re seeking someone who is passionate about service, flexible in a fast-moving environment, and excited to contribute to a mission that matters.

Qualifications include:

• High school diploma or equivalent required.
• 0�2 years of experience in customer service, event planning, marketing support, recreation facility operations, or a related role (nonprofit or military community experience is a plus).
• Strong interpersonal and communication skills with a customer-first mindset.
• Organized, reliable, adaptable, and able to manage multiple priorities.
• Comfortable working both independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite and social media platforms; experience with design tools or desktop publishing is a bonus.
• Ability to exercise sound judgment and handle confidential or culturally sensitive information with professionalism.
• Ability to meet background check, security clearance, and licensing requirements (including driver�s license and, if applicable, passport and foreign driver�s license).

Details

• This position is located in Wiesbaden, Germany. Preference will be given to local candidates within commuting distance to the location.
• This position does not offer SOFA sponsorship/logistical support.
• Resume and cover letter are required for full consideration.
• Background check � education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Work Schedule

This is a non-exempt position that requires a flexible schedule, including days, evenings, weekends, and holidays to support Center operations and mission needs.

Why Join the USO?

• Be part of a mission-driven organization that makes a direct impact on the lives of service members and their families.
• Work in a dynamic, multicultural environment.
• Opportunities to build skills in operations, event planning, and community engagement.
• The chance to bring joy, comfort, and connection to those who serve our country.

Ready to join our team?

Apply today and help us strengthen America�s military service members by keeping them connected to family, home, and country.

***U.S. Citizenship Required***