Director Global Customer Support
Vor 7 Tagen
LeanIX is growing rapidly and seeking a **Director Global Customer Support & Success** **Engineering (f/m/d).** Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Director CSE, you are part of our global Customer Success leadership. You support the regional leads in successful delivery & growth in their assigned market and assure global technical thought-leadership & innovation. You are recognized for ability to shape and evolve the technical organization, and represent the Customer Success organization both inside and outside LeanIX. **Director Global Customer Support & Success** **Engineering (f/m/d)** Connected remote and based in Germany or Netherlands WHAT IS WAITING FOR YOU? - Be a trusted advisor for all technical aspects of our LeanIX Continuous Transformation Platform®, in particular regarding data model configuration, integrations and visualizations - Be a Customer Success role model and excel in mentoring & developing talent based on multiple locations globally, as well as in ensuring the teams’ technical competence - Take responsibility around global key Customer Success KPIs (in particular: Net Retention Rate) - Collaborate with technical thought-leaders within the Customer Success & Product operation to drive innovation and improve the LeanIX products on a daily base - Build-up a repeatable Technical Enablement process to support functions like Sales Engineering & Professional Service - Build-up a quantifiable, highly efficient end-to-end support process WHAT ARE WE LOOKING FOR? - Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor - 10 years of experience in customer-facing and technical roles with a minimum of > 5 years experience in a similar role - Successful track record in managing, coaching & developing technical talent - Understanding of SaaS business model - Knowledgeable with Cloud-Native and associated challenges for both large corporates & fast-growing product organizations LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 850+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management. LeanIX is not just a product, in fact it‘s a **great place to work.** Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy. At LeanIX we have a **Connected Remote Work Mode **which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU - All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations._
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Director Global Customer Support
Vor 7 Tagen
Bonn, Deutschland LeanIX VollzeitLeanIX is growing rapidly and seeking a **Director Global Customer Support & Success** **Engineering (f/m/d).** Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Director CSE, you are part of our global Customer Success...
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