Head of Field Account Management Germany

**Ready for a challenge?**:
Our powerful platform coordinates a complex network of partners and customers, enabling seamless deliveries through our logistics technology and dedicated rider fleet. All this is powered behind the scenes by our talented Lieferando team.

At Lieferando, you’ll tackle real-world challenges, collaborate across teams, and influence a huge market with your ideas and ambition. Ready to shape the future of everyday convenience? Read more about the role and join us.

**About this role**:
As the Head of Field Account Management, you will report to the Head of Account Management and lead the Field Account Management team, playing a pivotal role in driving the success and growth of our regional and national sales efforts. You will shape strategies that align with both company-wide goals and the unique needs of the German market. This is a critical position where you will have a direct impact on the business, working closely with senior leaders to drive sustainable growth, optimise the partner journey on the platform, and ensure operational excellence. You will collaborate across cross-functional teams, ensuring that our account management operations contribute to long-term success while fostering strong partnerships within the organisation. If you are an action-oriented commercial leader with a passion for leading high-performing teams and delivering results, we would love to hear from you.

**These are some of the key ingredients to the role**:

- Oversee and inspire a team of more than 45 Account Managers in 5 teams across Germany, including direct reports from experienced team leads;
- Ensure that team efforts align seamlessly with both local and national strategic goals. Provide ongoing training and development for the leadership team to encourage daily improvement.
- Conduct periodic business reviews with the leadership team and the broader sales organisation to assess performance and strategy alignment;
- Identify and secure high-value partnerships and execute Local Hero Acquisition strategies in key cities;
- Work closely with other Sales Departments, such as the Acquisition department, to provide a high-quality, consistent experience across all customer touchpoints;
- Partner with Country Coordination to align the focus of the team with data-driven strategies to identify potential top partners in every city that our customers will love;
- Build strong relationships with Sales Steering and Operations to ensure alignment of go-to-market strategies with global initiatives, from the usage of sales tools to the reporting landscape up to providing input on sales material and incentive models;
- Craft and implement territory-specific strategies to enhance the partner experience in line with national goals;
- Collaborate closely with the Manager of Account Executives to harmonise Field and Inside Account Management activities.

**What will you bring to the table?**:

- Proven track record of managing large teams and driving operational efficiency within account management, customer success or business development
- Background of achieving ambitious goals in global matrix-driven sales organisations, preferably in a B2B2C environment;
- Strong strategic thinking and analytical skills, with the ability to interpret complex data;
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments;
- Proficiency in sales operations software and tools, including CRM systems and data analytics platforms;
- Ability to work effectively in a fast-paced, dynamic environment;
- Fluent in German and English;
- Based in Berlin.

**At Lieferando, this is on the menu**:
Fun, fast-paced and supportive, the Lieferando culture is about growth, high performance, and celebrating every aspect of our employees. Our collaboration, dedication and pursuit of excellence fuel our growth and help us stay ahead of the competition.

Joining Lieferando means the opportunity to learn, grow and develop your career in a dynamic and supportive environment. In addition, here are just some of the benefits we offer to our employees:

- Competitive salary package that rewards performance
- Permanent employment contract
- Monthly Lieferando Pay credit of €90 for delicious food at the workplace
- Company pension scheme with a 20% employer contribution
- Extensive training opportunities: Learning Hub, LinkedIn Learning, Bookboon, internal training, and online English courses
- Hybrid working model for more flexibility
- Team events, after-work drinks, charity initiatives, and summer and winter parties

**Inclusion, Diversity & Belonging**:
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

**What else is cooking?