Head of Account Management

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

As a Head of Account Management, you will lead a team of Account Managers who are empowering restaurants to simplify and scale their operations through restaurant technology.

• Please note, this role is based in Berlin, Germany **

What You'll Be Doing

• Lead the Account Management team to drive the retention and growth of our accounts ensuring an exceptional level of customer experience
• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.
• Refine and optimize current processes including all tools used to connect and maintain customer relationships.
• Hire, coach, and develop a team of high performing Account Managers
• Develop each team member to increase adoption of the platform and payments across existing customers.
• Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.
• Ensure the team exceeds its monthly MRR and KPI targets.
• Analyze sales forecasts, call volume and pipelines for overall team and individuals.
• Develop and hire team members for current and future opportunities.
• Listen to calls and demonstrations and provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Manage high level deals with large organizations as well as well known brands.

What You'll Bring To The Team

• Extensive experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people
• Relevant work experience in an industry like retail or hospitality, IT solutions, software sales, e-commerce, cloud applications, SaaS, POS, or technology.
• Demonstrated ability to lead a group towards common goals and enable them to deliver results

What's in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that's creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that'll keep you happy:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community

….and so much more

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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