Customer Success Agent

Vor 2 Tagen

BerlinKreuzberg, Deutschland Readly Vollzeit

**This is Readly**

Readly offers unlimited access to thousands of national and international magazines and newspapers, all in one app. We've partnered with 1,200+ world-famous publishers, providing readers with 7,500+ titles and over 210,000 back issues. Users across 50 markets have already read 83 million magazines. We're a value-driven ecosystem committed to bringing the magic of magazines into the digital future, with a mission to make trusted content available anytime, anywhere. Our goal is to boost journalistic content consumption through an innovative digital product, while minimizing our climate impact. With a dedicated team of 140+ professionals in Sweden, Germany, France, and the UK, we're making magazines and trusted journalism more accessible than ever.

**The role**

We are looking for a Freelance Customer Success Agent to join our global Customer Success Team in Berlin, with the responsibility to contribute to the customer experience for English speaking and global markets. Our customers are one of our most important stakeholder groups and an essential influence in our Readly journey. The Customer Success Agent is responsible for supporting our customers throughout their lifecycle in the respective territory.

**What you will work on**
- Provide excellent support and be our product and customer care expert
- Solve customer requests related to subscription and account management, and assist with first level technical troubleshooting
- Participate in daily check-ins and work closely with the Customer Success team to share learnings and discuss and solve issues
- Be the voice of the customer and collaborate with different teams in the business

**What we are looking for**
- You are a well-rounded communicator with a strong work ethic and a passionate approach to customers, problem solving and product explanation
- You have a customer centric mindset and experience working in Customer Support
- You are curious, passionate and driven in your personal and professional approach and are willing to develop, adapt and grow with an international team in a fast-paced environment
- You are fluent in spoken and written English, additional languages such as Italian, Dutch or Swedish are a plus

**Why work with us**

Our values are based on passion, positivity and constant learning, and help us to motivate each other, celebrate together and give regular appreciation. We live in clear and open communication and approach every situation with an encouraging and constructive mindset.

Our people are, just like you, humble team players that have the courage to try new things and value transparency. You will be given a great deal of freedom and an opportunity to grow. Join a team that is passionate about our product, proud about the mission and purpose we have and ambitious to grow Readly further

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