Customer Service Representative

Vor 7 Tagen

Berlin, Deutschland Online Betaalplatform Vollzeit

Berlin, Germany

Support
Job details

**3 powerful reasons to join our team as Customer Support Representative (DE)**

1. Join a rapidly growing fintech niche that is currently at the forefront of global expansion.

2. Work with some of the biggest marketplaces in Europe.

3. More than just a number: you get to do you.

OPP is not just a powerful payment solution - we’re one of the fastest-growing fintechs in Europe. In 2016 we were 5 people and a dog. Today, we’re 100 people across offices in Delft, Berlin, and London. Fully backed by Worldline but still in the driver’s seat - with no plans of slowing down any time soon. Join us in supercharging marketplaces around the globe. We’re hiring a Customer Support Representative (DE).

**Be the lifeline for millions of merchants**

If you’ve ever paid on platforms like eBay Kleinanzeigen or Gumtree, then you’ve already met us. Our technology doesn't just arrange payments, it also allows marketplaces to accept, hold and disburse funds. Working with millions of merchants and billions worth of transactions each year, means we rely a lot on our internal Support Team. You ensure all issues are solved smoothly. Think of daily tickets and calls regarding transactions initiated on eBay Kleinanzeigen, one of our biggest clients. Despite enjoying a high level of autonomy, you will team up with our tech team. And the bonus:
+ Help us improve our product.

+ Determine trends that you would like to discuss.

+ Expand your skills through constant optimizations.

**Your track record tells us**

+ Customer service is embedded in your DNA.
+ You have at least 3 years of experience in a customer service-oriented role.
+ You have excellent communication skills, both written and spoken.

+ Besides being fluent in Deutsch, a proper level of English is required due to our international team and clients.

+ Being ambitious is key since you might be able to expand, optimize, or control support tasks such as web care or chatbot in the future.

**How we invest in you**

A company is as strong as the people who help to build it. If you bring the expertise and a client-first mentality, we’ll make sure you receive all that’s needed to excel. We’ll offer you:
+ A proper base salary, 13th month + travel expenses.

+ 8% on top of your monthly salary as a contribution to a pension plan.

+ 12-month employment contract.

+ Macbook + home office gear.
+ 28 paid vacation days.
+ 2 additional Diversity Days.

+ Flexible working hours and locations: as far as we’re concerned, hybrid working is here to stay.

+ The opportunity to leave your mark within a rapidly, internationally scaling fintech.

**From contact to contract**

**Interested?**

**it's me **Janneke**, your hiring manager for this role**
I would like to hear more about how you would optimize our customer support flow. End goal: five stars on Trustpilot.

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