Customer Support Associate B2B

Vor 2 Tagen

Berlin, Deutschland SIDES (SimplyDelivery GmbH) Vollzeit

A job with responsibility

Tasks

**What you build together with us**:

- Own the Customer Success support role in the DACH market, by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
- You will provide prompt and accurate information to customers
- Troubleshoot and resolve customer issues in a timely manner
- Escalate complex issues to higher-level or cross-functional support teams at SIDES
- Document customer interactions and resolution in a clear and concise structure
- Maintain a high level of customer satisfactionContribute to the continuous improvement of support processes

**Requirements**:
**What you add to our team**:

- You have a minimum of 1+ year experience in supporting and consulting B2B customers - ideally in a SaaS-based company or similar
- You have successfully completed a commercial apprenticeship or have initial experience in customer care, technical support or account management
- Good track record of reaching and exceeding business targets
- Strong problem-solving and critical thinking skills with a pragmatic approach
- Ability to work in a fast-paced, dynamic environment
- High level of customer experience and customer-centric attitude
- Excellent written and verbal communication skills in both German and English, other European languages are welcome

**Benefits**:
**What you can expect from us**:

- Successful company base: On the market for over 8 years and successfully represented on several European markets as well as opening several more
- Big impact: A lot of creative freedom to contribute your talent & ideas as well as exciting projects and personal responsibility in your daily work
- Flexibility (choice of location & time): Depending on the department, you decide on your personal work location (mobile working; headquarters in Berlin or office in the Netherlands) and on your working hours
- High-quality work equipment: You will receive the best possible equipment to be able to do your job successfully (in the office you will also have a standing desk and ergonomic chairs)
- People Development: Personal development and continuous learning is a top priority for us - therefore, you can expect regular feedback cycles, an individual career plan and the opportunity to regularly participate in seminars, workshops and conventions
- Perks: Employee offer platform with over 350 online stores and many discounts, great and unforgettable team events
- Desire to work from HQ: You can expect a great, perfectly connected office in the heart of Berlin (Schöneberg), chilled drinks and snacks at all times, and a dog-friendly environment as well

Sounds exactly like what you have been looking for?

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