Senior Team Lead

**THE OPPORTUNITY**:
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group

In the role of Senior Team Lead - Direct-to-Consumer Flagship Accounts you will lead an interdisciplinary team that will be accountable for our five biggest clients - all global players from the fashion, sporting goods and beauty industry. With a customer-centric approach, we aim to provide a strong customer experience and grow their Direct-to-Consumer (DTC) business in order to maximize our mutual success in the partnership.

***

**JOB INFO**:
**CONTRACT**
- Full-Time
- **JOB FAMILY**
- IT & Technology
- **EXPERIENCE LEVEL**
- Management Level
- **TEAM SIZE**
- 5-10
- **RECRUITER**
- Simon Willecke
- **LOCATION**
- Ansbach, Germany, Cheltenham (UK), London (UK)
- **WHAT WE’RE LOOKING FOR**:

- You bring 5+ years of experience in leading interdisciplinary teams in a digital environment
- You have expert knowledge in the field of E-Commerce, having worked with globally relevant brands or service providers in this field.
- Your optimism and can-do-attitude helps you to motivate your team and other stakeholders within the organization
- You enjoy working customer centric and are comfortable collaborating with our largest clients to build a strong and trustful relationship
- You have the ability to stay resilient in stressful situation and solve problems in a calm and patient manner
- You have a passion for continuous improvement, ideally in combination with a Lean Six Sigma certification or similar.
- You bring excellent communication skills and fluency in English, additional language skills (e.g. German) are nice to have

**YOUR RESPONSIBILITIES**:

- You are responsible for leading and developing our DTC Flagships Team within the Enterprise area taking care of the most important customers/brand partners of Tradebyte. Those flagships accounts are clear market leaders in their sector/field and are of high strategic importance for Tradebyte in terms of GMV and revenue.
- Your responsibility is to establish a close exchange and relationship between Tradebyte and those brands with an open feedback culture and joint focus on mutual success.
- You are overseeing all elements of this business to deliver a premium 360 service to those trusted brand partners: Technical Delivery, Operations, Success Management, Project Management, Analytics and all contract related topics.
- You are developing the business together with those accounts in a true partnership style, creating and developing an account health score, working on strategic initiatives for the future and ensuring a superb service.
- You are engaged in daily & weekly exchanges with our most important customers, preparing & presenting in strategic sessions, quarterly business reviews or strategic initiatives.
- You are collaborating with the Added Services Team as product onboarding to marketplaces plays a critical part in the success of the account. With your partner in crime you ensure that all timelines are met and the SLAs are fulfilled
- You are collaborating and following up regarding a professional Incident Management with these flagship accounts together with the Service Delivery team and 24-hour support.