Customer Support Specialist

**Your mission**

As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software - all in one place, by answering questions and solving problems as they arise.

Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist. Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work.

**What you’ll do**
- Provide friendly, precise 1st line support via our ticketing system (we use Intercom), chats, and over the phone
- Be responsible for the care of our German & English speaking customers, resolving issues, answering questions, and listening to their feedback
- Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
- Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
- Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around

**What you’ll bring to the team**
- ~1 year of experience in a customer care/client-facing role.
- Excellent command of the German language (at least C1 level).
- Excellent command of the English language (at least C1 level).
- A customer-centric approach: you handle customers with empathy and a strong motivation to help
- Amazing communication skills: You are able to communicate clearly even complicated technical issues in understandable language
- Strong problem solving skills: Previous technical experience is a bonus, but you already bring the ability to identify problems and find solutions
- A collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments.
- A growth mindset: you are keen to learn and understand more about the teams, product and customers and take feedback as a growth opportunity
- Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.

**Why Tellent**
- Flexibility to work from home and from our beautiful canal-side office in Amsterdam.
- €1,500 annual training budget plus internal training.
- Pension plan, travel reimbursement, and wellness perks.
- 25 paid holiday days + 2 days of rest in 2024.
- Work from anywhere for 4 weeks/year.
- An inclusive and international work environment with a whole lot of fun thrown in
- Annual bonus based on company performance.
- Apple MacBook alongside a Home Office budget.
- Impactful role at one of the fastest-growing companies in Europe.

**About Tellent**

Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software - all in one place.

With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions - Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.

**Have we caught your attention?** ️