Customer Support Specialist

vor 1 Woche

Berlin, Deutschland CA Customer Alliance GmbH Vollzeit

**About Us**:
At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

**What We’re Looking For**:
**Your key objective as a Customer Support Specialist is to deliver exceptional customer service to our users. You will play a critical role in helping them navigate and effectively use our product to achieve their desired outcomes. Your focus will be on ensuring that users have a positive experience with our brand and that their queries, concerns, and issues are addressed promptly and efficiently. Your expertise, problem-solving skills, and friendly demeanor will be invaluable in creating loyal users who trust our product and the level of support we provide.**:
**Your Responsibilities**:
***:

- Work closely with our product team to ensure further development of our product meets the needs of our customers
- Contributing to the success of the team by continuously driving our goals and optimising internal processes
- Creating and managing content for knowledge base

***:
**We Expect**:

- Excellent written and verbal communication skills
- 1+ years experience in a support/service role
- Fluent French and proficient English language skills
- Another language would be desirable
- The skill to function autonomously or collaboratively within a team
- Ability to deal with challenging situations when they arise
- Strong problem solving skills and high attention to detail

***:
**What We Offer**:

- Working in one of the leading SaaS company in Germany
- Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
- Team offsite budget of 300€ per person twice a year
- FitX membership
- 26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
- After 2 years of employment Master Card with 50€ credit per month
- Great cooperation with different partners for employee discounts
- Yearly education budget of 1.000€ for job-related training (after 6 months of employment)

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