Customer Support Specialist

vor 2 Wochen

Berlin, Deutschland Online Payment Platform Vollzeit

**3 powerful reasons to join our team as Customer Support Specialist**

1. Join a rapidly growing fintech niche that is currently expanding across Europe.
2. Work with some of the biggest marketplaces in Europe.
3. Make a significant impact on how millions of merchants experience our payment methods

OPP is not just a powerful payment solution - we’re one of the fastest-growing fintechs in Europe. In 2016 we were 5 people and a dog. Today, we’re 100 people across offices in Delft, Berlin, and London. Fully backed by Worldline but still in the driver’s seat - with no plans of slowing down any time soon. Join us in supercharging marketplaces around the globe. We’re hiring a Customer Support Specialist

**Be the lifeline for millions of merchants**

If you’ve ever paid on platforms like eBay Kleinanzeigen or Gumtree, then you’ve already met us. Our technology doesn't just arrange payments, it also allows marketplaces to accept, hold and disburse funds. Working with millions of merchants and billions worth of transactions each year, means we rely a lot on our internal Support Team. As your Customer Support Specialist, you play a crucial role part in our customer support service, acting as a dispute resolution expert. Your focus is to ensure a seamless resolution of all issues, especially daily disputes between merchants on platforms like Kleinanzeigen, one of our major clients. As the go-to person in disputes between buyers and sellers, we depend on you to carefully gather and analyze evidence. If needed, involve external third parties. While enjoying a considerable level of autonomy, you'll also collaborate with our tech team

+ Help us continuously to improve our product.
+ Determine and flag certain recurring trends that you would like to.
+ Expand your skills through constant optimizations.
+ Contribute to a high level of safety on our clients' platforms by minimizing fraud.

**Your track record tells us**

+ You have a customer-centric approach to conflict resolution.
+ You have at least 3 years of experience in a customer support-oriented role.
+ High attention to detail to ensure accurate documentation of evidence.
+ You have excellent communication skills, both written and spoken.
+ Besides being fluent in German, a proper level of English is required due to our international team and clients.

**How we invest in you**
A company is as strong as the people who help to build it. If you bring the expertise and a client-first mentality, we’ll make sure you receive all that’s needed to excel. We’ll offer you:
+ A proper salary, 13th month + travel expenses covered.
+ 8% on top of your monthly salary as a contribution to a pension plan.
+ Macbook + home office gear.
+ 28 paid vacation days.
+ 2 additional Diversity Days.
+ Hybrid way of working
+ The opportunity to leave your mark within a rapidly, internationally scaling fintech.

**Interested?**

**Job Types**: Full-time, Part-time

Pay: 2.500,00€ - 3.250,00€ per month

Expected hours: 32 - 40 per week

Work Location: In person

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