Service Technician

**ABOUT THE ROLE** We're looking for a passionate Service Technician to represent the Peloton Brand and be the face of the company and product to our Members. You'll be responsible for providing 5-star customer service in the servicing and repair of Peloton's products in member's homes, offices, and commercial properties. If you're passionate about fitness or technology, enjoy working in a team, and are motivated to provide great customer service we'd love to hear from you **YOUR DAILY IMPACT AT PELOTON** - Serve as a Peloton product expert and build genuine passion for our brand. - Perform in-home issue diagnosis and product repairs for Peloton's members and commercial partners. - Ensuring all repairs are conducted following all SOPs and all products are left in a safe and working condition. - Responsible for the tracking and reporting of all inventory used, including spare parts. - Provide best-in-class customer service and education to build member excitement and engagement with Peloton's products and community. - Responsible for the accurate use of all digital delivery tools to track routing, complete appointments, and fulfill appointments. - Proactively flag any customer escalations or feedback to the Delivery Experience Supervisor and liaise with member support as needed. - Conduct vehicle safety inspections and be responsible for the standard and cleanliness of the vehicle on return. - Practice safe driving and delivery/product handling procedures. - Follow all warehouse operational procedures and safety standards. - Support the delivery function with continuous improvement initiatives. - Support the warehouse and delivery teams in tasks including, but not limited to, bike building, deliveries, swaps, returns and housekeeping. **YOU BRING TO PELOTON** - Minimum 1-2 years' experience working in a technical/mechanical role with knowledge of best practices. - Dynamic personality, and excellent customer service skills. - Strong communication skills both over the phone and face to face. - Demonstrated ability to troubleshoot and problem solve customer or technical issues in real-time. - Ability to work well and collaborate in a team atmosphere. - A passion for health, fitness and exercise. - Must have a valid DE driver's license and a clean driving record, experience driving vans is advantageous. - Able to cope with the physical requirements of the role, including long days and the manual handling of all Peloton products. - Proficient in Microsoft Excel and/or Google Spreadsheets. KPIs: - Customer satisfaction - Safe driving record - Incident record - Inventory and system accuracy **ABOUT PELOTON**: Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors. At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours. **Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.** - Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._