Field Services Technician

vor 2 Wochen

Munich, Deutschland Richemont Vollzeit

Referenzcode: 90531**Field Services Technician (f/m/d)**:

- Richemont- München, BY, DE- PermanentRichemont vereint einige der weltweit führenden Maisons für Luxusartikel mit besonderer Expertise in der Fertigung von Schmuck, exklusiven Uhren und Premium-Accessoires. Jedes Maison steht für eine eigene stolze Tradition des Stils, der Qualität und des Handwerks, und Richemont hat sich zur Aufgabe gemacht, das einzigartige Erbe und die Identität jedes einzelnen Maison zu bewahren. Gleichzeitig verpflichten wir uns in einem kontinuierlichen kreativen Schöpfungsprozess der Innovation sowie der Entwicklung neuer Produkte auf Grundlage der besonderen Werte unserer Maisons.

For our IT Team we recruit a

**Field Services Technician (f/m/d)**

**MAIN PURPOSE**

Reporting to the IT Proximity Team Leader and representing the Group IT department, the Field Services Technician is a member of the Field Services and Support (FSS) team. The role is accountable for providing and delivering effective support across the FSS perimeter, for cases that require either remote or physical presence to be resolved. The ultimate aim being to deliver a high quality, truly value added service to the business users, actively engaging these users in the technology available to them. In this context, the Field Service Technician works closely with the Service Desk Analysts, Field Services Engineers and interacts with end-users in a complex international environment.

**KEY RESPONSIBILITIES**

**_Project Management_**
- Participate to the project / activities delivery_
- _Handle the tasks assigned_
- _Respect the deadlines_
- _Identify and report potential risks_
- _Proactively report any project / activities expressed by an entity_

**_Service Management_**
- Delivery and support of the Group IT services_
- _Follow, contribute, seek for evolution and promote the Group IT standards_
- _Stage, deploy and administer components within your area of expertise_
- _Monitor proactively the IT Infrastructure and services under your supervision_
- _Ensure proper operational follow-up and escalation to the relevant Group IT support team_
- _Provides excellent Customer Service and a real added value to clients via the different communication channels available_
- _Promotes available technology when liaising with clients in order to explain and encourage the use of available tools_
- _Applies a flexible approach working on a rotational support model within the FSS team_

**_Skillset:_**
- _Hardware installation and management_
- _Software installation e troubleshooting_
- _Networking basic _
- _Planning and reporting_
- _Documentation creation and management_
- _ITIL ticketing environment_
- _AGILE approach_
- _Communication in German & English _

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