Working Student

vor 5 Stunden

Köln, Deutschland Redcare Pharmacy Vollzeit

**Working Student - Customer Success Management Marketplace (M/F/d)**:
**About the Company**

At** Redcare Pharmacy**, we're shaping the future of** digital healthcare**as** Europe’s leading e-pharmacy**. With a strong presence across multiple European countries, we are driven by a shared mission**:_Until every human has their health._**Our passionate teams work every day to deliver reliable health solutions to millions of customers. Join us and become part of a fast-moving, international, and purpose-driven company.

**About the Role**

As a **Working Student in Customer Success Management**, you will support our **Belgian Marketplace** team in managing and growing relationships with our sellers. You will play an essential role in **supporting our marketplace sellers** and helping them thrive on our platform. Your daily work will include handling **seller inquiries**, helping **improve their performance** through data and insights, and ensuring the **accuracy and approval of product listings** through cross-functional collaboration. You will also contribute to ongoing projects focused on **automating and scaling internal workflows**. This position offers a hands-on opportunity to gain practical experience in** e-commerce operations, customer success, and digital marketplace strategy** within an international environment.

**Your Tasks**
- ** Support marketplace sellers** by answering inquiries and sharing relevant information
- Help** improve seller performance** through data, feedback, and structured communication
- Assist with** product approval processes** in coordination with internal teams
- ** Contribute to projects** focused on process automation and operational scaling
- ** Maintain and update documentation** to support efficient team workflows
- ** Collaborate with cross-functional teams** to ensure a smooth seller experience

**About You**
- You’re enrolled in a **Bachelor’s or Master’s degree**, ideally in business, marketing, or a related field
- You have some** hands-on experience** (e.g. internship, part-time job) in **marketing**:

- You’re fluent in **Dutch and English** - both written and spoken (it’s a plus if you know French/German)
- You work** independently**, stay** organized**, and **handle tasks** reliably
- You** communicate clearly** and professionally with different stakeholders
- You’re** curious, proactive, and eager** to learn in a team setting

**About your benefits**

To best support our employees, we offer a range of benefits tailored to your individual needs:

- **Hourly Wage**: €15.90 (Bachelor) / €16.62 (Master)
- **Welcome days**:We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
- ** Sports**:Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
- ** Mobility**:We provide our employees with a fully costed Deutschland Ticket, which can be used at any time.
- ** Redcare events**:We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
- ** Employee discount**:You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.

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