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Customer Care Specialist for Our Italian Market
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**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:
- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Italian customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
**WE'D LOVE TO MEET YOU IF**:
- Regardless of your background, you are customer focused and passionate about excellent customer service
- You possess excellent knowledge of Italian, in written and spoken form and furthermore you have strong communication skills in English
- Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
**OUR OFFER**:
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
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