Customer Care Specialist for Our Uk Market

vor 1 Tag

Berlin, Deutschland Zalando Vollzeit

**INCLUSIVE BY DESIGN**:
***:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:

- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our English customers queries in a timely manner
- Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
- Think fast and work proactively to master our dynamic and fast-paced environment

**WE'D LOVE TO MEET YOU IF**:

- Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
- You are Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
- You can empathize with the needs of the client and you're able to find creative, suitable solutions for our customers
- You possess excellent knowledge of English, in written and spoken form

**OUR OFFER**:
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available

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