Multilingual Technical Advisors Customer Support
vor 2 Stunden
Our client manufactures laser printers and provides enterprise software to a global market.
Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the most relevant information at the moment they need it.
Primary Responsibilities
- Deal with customers’ technical problems or the requirement of replacement of consumables in a promptly and efficiently way, with empathy and professionalism to ensure a positive experience for their customers.
- Provide hardware and software telephone support with a goal to meet set targets consistently.
- Provide support in quality exercises and for consumables as required by business needs.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
We are currently offer vacancies for the following language skills in combination with very good German (C1+):
- Czech
- French
- Italian
- Swedish
- Spanish
**What we are looking for**:
- Excellent communication skills, both spoken and written
- Strong focus on sustainable customer satisfaction
- Problem solving through customer focus
- Able to identify and act to customer reaction in appropriate manner
- Accuracy with data handling
- Quick thinker
- Open-minded to a diversity of cultures
Wir freuen uns Sie kennenzulernen
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