Customer Relations and Data Specialist
vor 1 Woche
Working at Freudenberg: We will wow your world
**Responsibilities**:
- Creating and implementing a process for handling customer contracts (e.g. quantity/framework contracts, delivery schedules, etc.)- Managing and maintaining contracts in the contract management database- Systematic recording of complaints- Data entry of complaints in SAP- Analyzing the causes of complaints and developing suitable preventive and corrective measures- Monitoring of all current complaints (including product complaints)- Implementation of market segment and customer district changes- Contact person for questions about the customer portals- Responsible for the maintenance of customer portals
Qualifications:
- Several years of relevant professional experience, preferably in the area of customer service- Several years of project experience an advantage, several years of relevant experience in contract review- Business fluent in written and spoken German and English-
- Many years of in-depth experience in SAP, in particular the SD module- Sales-oriented thinking and acting- Goal-oriented communication with customers, colleagues and service providers- Flexibility, ability to work under pressure, ability to work in a team, sociability and openness- Negotiating skills, convincing appearance and assertiveness- Very well-organized working method, structured and independent way of working
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Klüber Lubrication Deutschland GmbH & Co. KG
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