New Markets Lead

**Open in all locations: France, Germany, the Netherlands, and the United Kingdom**

Instapro Group is seeking an experienced and driven New Markets Lead to oversee the daily activities of Instapro’s new market initiatives. This is an exciting opportunity to work on the start-up and scale-up phase of new business lines and enable new country launches.

You will help shape the vision and strategy for this recently founded team, but you also have to be able to execute swiftly and solve problems as they arise. In this role, you will report to the Director of New Markets, but you will be interfacing directly with department leaders across the organisation.

You should have a solid understanding of online products, ideally within a marketplace setting. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion. Most importantly, you have the desire to work in a high-paced and fast changing environment that brings you joy when you see yourself making a positive impact.

Your role includes the following:

- Partner with product, tech & UX (PTU), Customer Service and Marketing departments to launch & help optimise new products and enter new markets
- Own and implement projects from conceptualisation to execution and tracking
- Develop, test and optimise business & customer service processes to drive success with these new initiatives and ensure our customer service teams work effectively
- Maintain constant communication with management, key departmental partners & teams of customer service agents to ensure the success of new products & businesses
- Develop, implement & maintain lean quality assurance protocols in an entrepreneurial environment
- Understand Instapro’s business & strategy quickly to communicate to teams how new initiatives fit into strategy & participate in strategic & tactical dialogue
- Ensure timely data collection, analyse key metrics to achieve our targets and change course when needed
- 5+ years of business experience
- 3+ years of experience in technology companies
- Exceptional project/stakeholder management and problem solving skills
- Experience & familiarity with product & UX design, development & management
- Advanced analytical skills, at least with Google Spreadsheets/Excel, ideally experienced with SQL and/or Looker
- Objective & evidence-based mindset & ability to operate within an evidence-based organisation
- Fluent in English with strong written English language skills. Fluency in German, French, Dutch, Italian, and other European languages is a plus
- Experience in innovative technology companies (startup experience ideal) & experience in marketplaces is a plus

**Why you’ll enjoy working at the Instapro Group**:
**You can make an Impact. **Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

**We care**. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

- Highly competitive salary package
- Hybrid work environment
- Hybrid allowance/benefit
- Eligibility to receive an equity award
- Temporary work from abroad policy
- Mental health support
- Regular team and social events
- Further benefits depending on location

These are the values that guide everything we do:

- ** We put integrity first**. We are authentic, transparent and respectful.
- ** We are all stewards. **We are stewards of the company on behalf of all stakeholders.
- ** We follow the evidence. **We are objective, evidence-based and pragmatic in our decision-making.
- ** We never stop learning.** We are open-minded and curious.
- ** We win together.** We collaborate and earn trust with our colleagues.
- ** We are inclusive.** We are committed to building a diverse and inclusive company.

Read our values in full here