Noc (Network Operations Center) Technician

Job Introduction
We have an exciting (and challenging) opening for a **NOC Technician in Darmstadt**.

Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany.

European Space Operations Centre (ESOC), Darmstadt, Germany, tracks and controls European spacecraft, and develops and manages ground systems. As Europe’s centre of excellence for satellite operations, ESOC is home to the engineering teams that control spacecraft in orbit and build the systems on the ground that support missions in space.

More here

**_Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity._**
- **Serco - The employer of choice for a career within the Space Sector.**

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- **Join our community of space specialists across Europe**

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- **Supporting Women in Aerospace**

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) - Supporting women in STEM (wia-europe.org)

Main Responsibilities
The NOC Technician will be part of an integrated team which provides 24/7 monitoring and control of Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESA's European Space Operations Centre in Darmstadt, Germany.
The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software.
The NOC acts as the first point of contact for users, missions/projects and second line support teams.

As **NOC (Network Operations Center) Technician** you will concentrate your activities on the following:

- Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.
- Supervise and coordinate scheduled support activities.
- Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.
- Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).Configure and monitor station configurations for satellite passes as well as data transmissions and performance.
- Respond immediately to any anomaly affecting operations; relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd/3rd party support/escalate and follow-up on incident resolution.
- Reporting and documentation.
- Act as first line of contact for users of critical systems.
- Provide 1st line computer and network support to all eligible users - including incident, problem, change request and user request/complaints handling.
- Identify the impacted services/users and inform all relevant parties;
- Initiate incident resolution or mitigating actions to restore the service asap.
- Call out/escalate to 2nd line support or external providers according to procedure.
- Follow-up on incident resolution/progress and inform interested parties of the status.
- Prioritise work according to criticality of systems, schedules and targets.
- Operation, fault finding and repair on the network and on active network components (CISCO) using Ethernet and TCP/IP protocols and by logging on/commanding active network components.
- In line with procedures perform contingency and scheduled re-configurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact.
- Perform various housekeeping/administrative duties.
- Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.
- Provide