Customer Service
vor 2 Wochen
Based in our office in Nürnberg (Germany), we are looking for a motivated and energetic individual to join our DACH Team. The **Customer Service** position is accountable for the operational management of the German customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
This new job position is strictly related to the strong commercial development of wholesale trade in Central Europe.
**CORE RESPONSIBILITIES**
- Customer Service, Logistics and Operational activities related to shipping activities towards DACH clients (Germany, Austria, Switzerland);
- Back up administrative support to insert orders and mall's stock into the system;
- Daily dealing with our DACH agents, carriers and colleagues;
- Order placement refill/regular bookings/call off;
- Assistance to agents for order placement/shipments/any problems may occur;
- Coordination between the German agents and different offices in Italy (IT/Purchases/Logistics);
- Follow up of the goods’ arrivals and assignments;
- Follow up with the deliveries with Customer Service Dpt. in Italy;
- Follow up with the special instructions for each client of the agents;
- Follow up with the Returns, Credit Notes from Customers with Administration Dpt. in Italy
- Regular samples and photo samples shipment to the agents.
**SKILLS and ATTITUDES**
- German and English native speaker or equivalent;
- Minimum 2 years’ experience in a similar role;
- Strong collaboration spirit, multitasking approach and team work attitude;
- Eager to learn and being challenged every day;
- Has sense of urgency to provide solutions and address issues;
- Feel comfortable in working in a under pressure environment;
- Well organized person;
- Curiosity towards new technologies and IT Tools;
- Advanced knowledge of MS Excel.
**Job Types**: Full-time, Permanent
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