Instructional Designer
Vor 4 Tagen
Bachelor’s Degree in instructional technology, instructional design or a relevant field
- Experience in instructional design
- Native/fluent in Polish and English
- Experience in design and development of performance-based training across multiple learning modalities, with e-Learning development.
- Full Proficiency with Microsoft Office products and with publishing and tracking learning objects in an LMS
- Project Management skills
As an Instructional Designer on this team, you will develop and maintain training programs that support Consumer Customer Service associates throughout the EU Region, and across our Global Organization.
If you are a native or fluent Polish and English speaker, passionate about adult learning and fully proficient in any additional European language, this job is for you
The role can be based in Gdansk, The Hague, Berlin, Cork, Edinburgh.
Key job responsibilities
Instructional Design-Project and Program Management
- Skillfully perform needs and task analysis to create targeted and engaging learning solutions. content along with gamified modules, blended courses, interactive videos etc. as required, supporting the translation and localization of this content
- Leverage data to effectively evaluate behavioral and business impact of the training material produced, as well as measure the effectiveness of the same learning interventions using key performance metrics
- Follow a modular, standardized process to create learner-centered, performance-based training that is flexible, adaptable and scales gracefully
- Simultaneously manage multiple, complex projects with tight deadlines and time-critical deliverables through their entire life cycle
Client Relationship Management
- Effectively communicate training strategies to senior-level leaders
- Build and maintain relationships with both regional and global stakeholders, including business and operations teams
- Collaborate with Contact Center teams and Subject Matter Experts across the network, along with partnering with other members of the Learning Community (Instructional Design, Training Delivery, Reporting and Evaluations Analysis)
- Master’s Degree in Adult Learning
- Fluency in any other European language: Dutch, German or French as a preference
- Instructional Design, Learning Technology, or a related field
- Familiarity with Web-based Learning Platforms, Social Learning, Gamification and with the use of Multimedia in training
- Experience in Program management, process improvement and/or operations in a Customer Service environment
m/w/d
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