Product Instructional Designer

**YOUR MISSION**:
As a **Product Instructional Designer** at Parloa, you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with **Product Managers, Solution Engineers, CX Designers, and other stakeholders**. With a strong understanding of **instructional design principles, adult learning theory, and modern learning technologies**, you will create interactive and effective learning solutions.

**IN THIS ROLE YOU WILL**:

- **Analyze Training Needs**: Conduct needs assessments to define learning objectives and close knowledge gaps.
- **Develop Engaging Learning Content**: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
- **Customize Learning Experiences**: Tailor content for different user groups and skill levels.
- **Optimize and Improve**: Use feedback and performance data to continuously refine training materials.
- **Manage Projects**: Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
- **Engage Stakeholders**: Communicate progress and challenges effectively.
- **Evaluate Success**: Implement knowledge checks and assessments to measure training effectiveness.
- **Support Partnerships & Customers**: Collaborate with the Customer Experience and Partnerships teams to organize external training.

**WHAT YOU BRING TO THE TABLE**:

- **Experience**: 2-5 years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
- **Technical Skills**: Proficiency in instructional design tools and e-learning platforms.
- **Theoretical Knowledge**: Strong understanding of adult learning principles and instructional design models.
- **Project Management**: Ability to handle multiple projects simultaneously with excellent organizational skills.
- **Collaboration & Communication**: Strong interpersonal skills to work effectively with diverse teams.
- **Presentation Skills**: Confident in engaging and inspiring different audiences.
- **Adaptability**: Open to new technologies and trends in instructional design.
- **Education**: Degree in Instructional Design, Education, or a related field.
- **Language Skills**: Business fluent in English (C2 level).

**WHAT'S IN IT FOR YOU?**:

- **Training Budget**: You have 1,500 EUR per year to spend on your development.
- **Mobility Budget**: We contribute 49€ to a monthly subscription of Deutschland Ticket or Bike Leasing with JobRad- ️**Nilo Health**: 10 1:1 sessions per year of video counseling and therapy sessions with an experienced psychologist to talk about whatever's on your mind.
- **Vacations Days**: 28 days and up to 7 days unpaid.
- **Workation**: Freedom to work from within the EU/EEA/US up to 60 days per year.
- **Gym Membership**: Contribution to EGYM Wellpass or Urban Sports Club membership
- **Growth Journey**: 30-90-180 days Feedback and bi-annually performance reviews.
- **IT Equipment**: Choose the right equipment for you from day one.
- **Berlin HQ Visit**: Onboarding in Berlin HQ if you are not Berlin-based and at least 2 times a year for our US Employees.

**Your recruiting process at Parloa**:
Recruiter video call Meet your manager Challenge Task Meeting the team Founder interview

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**Why Parloa?**:
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensiti