Customer Experience Exec

Vor 2 Tagen

München, Deutschland Corston Architectural Detail Vollzeit

**Role**:Showroom Customer Experience

**Location**:Promenadeplatz 10**, Munich**

**Salary**:up to €32,000

**Contract Type** - Perm

**The company**

Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.

We’ve grown quickly and seen huge success in our first four years in the UK an EU. We have ambitious plans to enter more and more new markets. The key to our success lies in our high-quality products and outstanding customer service and operations team who ensure that Corston customers receive a positive, engaging experience every step of the way.

We are opening our very first Corston store in the heart of Munich.

This is a truly exciting opportunity to grow our brand, bring our collections to life and give our trade and retail customers the chance to experience our products in person.

**The role**

As the Showroom Customer Experience you’ll be the key player in driving the efforts to quickly establish a strong presence.

We’re looking for someone with sales and customer experience who can hit the ground running. You’ll be responsible for providing a first-class experience for our B2B and B2C customers, delivering the store customer service and sales strategy and proactively managing the sales performance.

**Your responsibilities**
- Coordinate the day-to-day store operations (opening hours, locking up and staffing)
- Meet with trade customers and grow long-lasting relationships
- Generate leads, and establish and nurture customer relationships within
- Plan and host in-store events targeting customers in the interior and property industries. Working closely with the global marketing team, you’ll research industry professionals who will bring unique touches to these events

**Your skills, qualities and experience**
- Excellent verbal and written communication skills in English essential
- Experience working in the interior design industry
- 1 years of sales experience, retail experience is an advantage
- The ability to build strong relationships with direct reports and customers
- Flexibility to travel to the UK for training

**What you can expect from us**
- Full training on the brand, products and systems
- An interesting and challenging role with genuine recognition and opportunities for career progression
- A competitive salary
- Staff discount

Pay: 28.000,00€ - 32.000,00€ per year

Ability to commute/relocate:

- 80333 München: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Facing: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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