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Sr Field Technical Support Specialist
vor 3 Wochen
The ADI Centre of Excellence is handling technical support for our customers, offering pre
- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
**JOB DUTIES**:
- Work with the internal technical team to offer support to customers and sales.
- Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
- Site Surveys
- Project & system design
- Technical Product Demonstrations
- Develop & Deliver classroom-based training courses
- Pre
- configuration
- Onsite Commissioning
- Post sales technical support both remote & onsite
- Post sales technical support remotely
- Provide service and customer support during field visits or dispatches
- Support on site installations either in person or remotely
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
**YOU MUST HAVE**:
- University degree or equivalent.
- Experience in a similar technical support role within the electronics industry.
- Be fluent in German and English.
**WE VALUE**:
- Bachelor's degree in management, computer science, or a technology-related discipline.
- Experience in the fire service industry.
- Excellent interpersonal, verbal, and written communication skills
- Professional attitude to work
- Good administrative skills
- Ability to work on own initiative
- Ability to work under pressure and in difficult situations under supervision
- Awareness of your limitations.
- Willingness to undertake further training to keep up with the changing market Willingness to develop yourself within ADI and in the industry
**WE OFFER**:
- Attractive employment conditions
- Opportunity to work independently
- A varied area of responsibility Good development opportunities
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