Customer Support Solutions

Vor 7 Tagen

Düsseldorf, Deutschland Textron Aviation Vollzeit

**Customer Support Solutions**

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation

**Description**

**JOB SUMMARY**:
The Customer Support Solutions will be detail oriented and analytical, will work as a part of the Customer Support team on all escalated and priority customer support matters. They interact with each functional group within aftermarket and customer service to ensure the Customer is receiving excellent service.

**JOB RESPONSIBILITIES**:

- Responsible for priority items and escalated matters within the customer support space including providing alternate part number options, IPC research related matters, lost shipment, shipment errors, and part invoice disputes, among other escalated items.
- Collaborate with various functional areas to troubleshoot any issues and support each event with escalated priority and complexity in mind.
- Collect and report metrics to leadership along with identified measures to address trends.
- Customer metrics
- Part status
- Service and technical issues
- Use of technical knowledge will be used to assist customers with complex problem.
- Responsible for the authorization of return of goods.
- Must be able to make the determination whether to absorb cost of new part versus exchange part to ship to AOG customer.
- Properly identify AOG event and prioritize to ensure customer issue is resolved.
- Provide issue resolutions regarding critical parts, technical items, or service challenge for each AOG event using technical expertise and own discretion.
- Must be able to provide recommendations to complex issues with minimum direction.
- Represents the Customer Support space in providing thorough support with utmost professionalism.
- Log information into SalesForce in an accurate and timely manner.
- Generate reports from SalesForce and PowerBI to present out to leadership with recommendations as needed.
- Support TAPD organization and any specific projects or objectives.

**Qualifications**

**EDUCATION/ EXPERIENCE**:

- Bachelor’s degree in business, aviation, or related field preferred with 2 years of relative experience, or in lieu of bachelor’s degree, minimum 4 years relevant experience required. Relative experience may include Aviation Logistics, Production Control and Logistics, Avionics Technician, A&P Mechanic, Field/Support Services, Aviation Customer Diagnostics Support at Textron Aviation or like-industry experience.

**QUALIFICATIONS**:

- Must be confident working independently without daily supervision
- Ability to anticipate customer’s needs
- Demonstrate dedication in meeting the expectations and requirements of internal and external customers
- Excellent written and verbal communication skills
- Good computer skills with basic Microsoft Suite experience
- Excellent customer service skills

**Recruiting Company**: Textron Aviation

**Primary Location**: Germany-North Rhine Westphalia-Düsseldorf

**Job Function**: Flight Operations

**Schedule**: Full-time

**Job Level**: Individual Contributor

**Job Type**: Experienced

**Shift**: First Shift

**Job Posting**: 11/14/2024, 5:36:04 AM

**Job Number**: 328818

  • Technical Customer Support Expert

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland DISH Digital Solutions Vollzeit

    Your Contribution The Customer Service team at DISH provides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert you will be at the forefront of ensuring our clients'...

  • Technical Customer Support Expert

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland DISH Digital Solutions GmbH Vollzeit 50.000 € - 55.000 €

    Your ContributionThe Customer Service team at DISH provides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert you will be at the forefront of ensuring our clients'...

  • Customer Support Team Lead

    vor 1 Woche

    Düsseldorf, Deutschland CENTRIC SOFTWARE INC Vollzeit

    **About The Role** **About The Team** Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, as well as Planning & Pricing. The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the...

  • Customer Support Specialist

    Vor 7 Tagen

    Düsseldorf, Deutschland CENTRIC SOFTWARE INC Vollzeit

    The goal is to partner with our clients so that they can get the most from our solutions, ensuring delivering excellent service levels and that client business functions can effectively adopt our solutions with good trust in functionalities and data. This will be obtained by solving customer inquiries, delivering requests for enhancement providing competent...

  • German Customer Support Representative

    vor 1 Tag

    Düsseldorf, Deutschland Cross Border Talents Vollzeit

    We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment. As a Customer Support Representative, you will assist customers via phone, email, or chat,...

  • Customer Support Employee

    Vor 7 Tagen

    Düsseldorf, Deutschland ATOSS Software SE Vollzeit

    **Düsseldorf** **Full Time** **About us** At ATOSS Software SE, we are driving the future of workforce management. With our software products, we are helping our customers to work more creatively, intelligently and humanely, revolutionizing and optimizing the interplay between profitability and humanity. With 19 consecutive years of record growth,...

  • Customer Support Agent

    vor 1 Woche

    Düsseldorf, Deutschland SKAIZen Group Vollzeit

    **Main Duties and Responsibilities**:_ - Listen carefully and understand customers’ circumstances and needs - To achieve your individual daily targets as set by the Customer Relations Manager - Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company - Assisting...

  • Solution Engineer

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland CyberArk Vollzeit 80.000 € - 120.000 € pro Jahr

    Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle....

  • Solution Engineer

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland AUTEL Energy - Europe Vollzeit

    Driven by Intelligence. Powered for the Future.Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.As Autel Energy continues its expansion across Europe's EV charging market, we are looking for an...

  • VP of Global Customer Support

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu Vollzeit 120.000 € - 180.000 € pro Jahr

    Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction...