Customer Support Employee

vor 1 Woche


Düsseldorf, Deutschland ATOSS Software SE Vollzeit

**Düsseldorf**

**Full Time**

**About us**

At ATOSS Software SE, we are driving the future of workforce management. With our software products, we are helping our customers to work more creatively, intelligently and humanely, revolutionizing and optimizing the interplay between profitability and humanity. With 19 consecutive years of record growth, inclusion in the SDAX and TecDAX, we continue to expand globally.

**The Role**

We are looking for a customer
- and service-oriented individual to join our Customer Support team. In this role, you will handle customer inquiries and issues with enthusiasm and a problem-solving mindset. A strong technical focus is required, as you will enjoy troubleshooting and working with our ATOSS Software. If you love diving into technical challenges and providing excellent customer support, we’d love to hear from you

**Key Responsibilities**
- Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
- Taking customer inquiries, analyzing, and offering solutions
- Answering questions about our software directly as well as via our ticket system
- Advising customers on the implementation of HR processes
- Close collaboration with our consultants and the development department
- Developing and testing corresponding solutions
- Documenting the activities carried out in our ticket system

**Key Requirements**
- Completed education, ideally in the IT field
- Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
- Customer
- and service-oriented work and teamwork skills
- Strong communication skills
- Good technical understanding
- Good English skills

**Our Benefits**
- **Competitive Rewards**: Including profit-sharing and employee stock program.
- **Structured Onboarding & Continuous Development**: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy.
- **Flexible Work Culture**: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion.
- **Engaging Team Environment**: Seasonal company events, team retreats, and an in-house barista.
- **Health & Wellbeing**:Including regular check-ups, corporate wellness programs, and Wellhub membership.
- **Stability & Growth**: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.

Join us and be part of a high-growth, future-focused company



  • Düsseldorf, Deutschland Textron Aviation Vollzeit

    **Customer Support Solutions** Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation **Description** **JOB SUMMARY**: The Customer Support Solutions will be detail oriented and analytical, will work as a part of the Customer Support...


  • Düsseldorf, Deutschland CENTRIC SOFTWARE INC Vollzeit

    **About The Role** **About The Team** Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, as well as Planning & Pricing. The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland DISH Digital Solutions GmbH Vollzeit 50.000 € - 55.000 €

    Your ContributionThe Customer Service team at DISH provides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert you will be at the forefront of ensuring our clients'...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland DISH Digital Solutions Vollzeit

    Your Contribution The Customer Service team at DISH provides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert you will be at the forefront of ensuring our clients'...


  • Düsseldorf, Deutschland Cross Border Talents Vollzeit

    We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment. As a Customer Support Representative, you will assist customers via phone, email, or chat,...


  • Düsseldorf, Deutschland SKAIZen Group Vollzeit

    **Main Duties and Responsibilities**:_ - Listen carefully and understand customers’ circumstances and needs - To achieve your individual daily targets as set by the Customer Relations Manager - Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company - Assisting...


  • Düsseldorf, Deutschland Boston Scientific Corporation Vollzeit

    **Work mode**:Hybrid **Onsite Location(s)**:Dusseldorf, Germany **Additional Locations**: Germany-Düsseldorf **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    We are hiring German-speaking Customer Support Representatives for an international project based in Portugal. This role is ideal for candidates looking for long-term stability, professional development, and the opportunity to work in a multicultural environment.As a Customer Support Representative, you will assist customers via phone, email, or chat,...


  • Düsseldorf, Deutschland CENTRIC SOFTWARE INC Vollzeit

    The goal is to partner with our clients so that they can get the most from our solutions, ensuring delivering excellent service levels and that client business functions can effectively adopt our solutions with good trust in functionalities and data. This will be obtained by solving customer inquiries, delivering requests for enhancement providing competent...


  • Düsseldorf, Nordrhein-Westfalen, Deutschland Bio-Techne Vollzeit

    By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.Reports To: Customer Services ManagerLocation: Dusseldorf, Germany (on-site)Hours of...