Customer Service Specialist

**_Barilla Worldwide_** Barilla is an Italian family-owned food company. Established in 1877, it’s now an international Group present in more than 100 countries. A world leader in the markets of pasta and ready-to-use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know-how. “**The Joy of Food for a Better Life**” is Barilla’s purpose to bring people closer to the joy of good food and making quality the choice for a better life. It's a commitment from field to fork, to bring to the world tasty, joyful and wholesome products, made with selected raw materials from responsible supply chains. Because what we eat today can change our tomorrow. Because good food is a joy for the present and a choice for a better future. Barilla Deutschland GmbH wants to recruit a **Customer Service Specialist (f_m_d)** in the Customer Service department within Barilla Region Central Europe. The employee will be based in Cologne and will report to the Customer Service & Demand Planning Manager Region Central Europe. The individual is responsible for the markets of Germany and Austria and supports the sales and marketing department with the relevant controlling figures and coordinates budget and forecasts. **Key Accountabilities**: - Key responsible within the daily S&OE routine for the German market - Align on daily basis with logistic service providers to achieve best results for our business area - Be the point of contact for value-added-service activities at our service provider - Key responsible for local KPI reporting and data-driven optimization of customer deliveries - Maintain performance reports for measuring and monitoring our service level KPIs and discuss KPIs with selected set of customers - Support the Customer Service Center Senior Manager by delivering results in line with the strategy set - Responsibility for order management for a small, selected group of customers - Identify future customer trends and propose new practices **Your Profile**: - 1-2 years of working experience in Logistics, Procurement, Supply Chain, ideally for an FMCG or Food Production Company - First contact points in logistic planning - Independent, diligent, and structured way of working - Willingness in acquiring new skills and to work operationally (hands-on mentality) - Highly developed analytic skills and quick learning ability - Communication and teamwork skills - Good MS Office skills, SAP and Microsoft Power BI knowledge would be an advantage - Fluent German and English language skills, Italian language would be an advantage **Our Offer**: - Professional development and global experience in an international environment with wide exposure - Grow with our learning & development programs, which have been awarded "Gold Excellence" by Brandon Hall Group - High flexibility through our hybrid approach with up to 50% Smart Working (Home Office) - The possibility to get involved in national and international Diversity & Inclusion projects - A focus on your well-being by offering Pasta, crispbread, fruits, and vegetable for free - Access to our full product range, Corporate Benefits Program, and an excellent insurance coverage - Would you like a diverse sports program? We offer you excellent rates in the UrbanSportsClub and even cover part of the costs - Attractive office space and very good access to public transportation - A dynamic, motivated team with a very positive, inclusive working culture with flat hierarchies Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. Other classifications include, but are not limited to, family status, health status, multicultural differences, political ideas and sexual orientation.