Inside Sales Qualification Specialist Dach

At 3Shape, we are pioneers in digital dentistry, committed to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. Our cutting-edge technology empowers dental professionals to provide superior care and enhance patient outcomes. We are committed to making a positive impact on the lives of our customers and their patients. We are seeking a detail oriented and analytical Inside Sales Qualification Specialist to join our team. In this role, you will play a crucial part in driving our mission to revolutionize dentistry by identifying and qualifying sales leads. Your expertise in lead qualification and data analysis will be key in ensuring that our sales team receives high-quality leads, enabling them to focus on closing deals and building strong customer relationships.

**Primary responsibility**:
The primary responsibility of the Inside Sales Qualification Specialist (ISQS) is to qualify and prioritize sales leads through our multi-channel sales model and ensure handover of opportunities to the Inside Sales Representative. The ISQS collaborates closely with the extended 3Shape team, including Customer Success Managers, commercial HQ functions, Resellers, and members of the Onboarding and Customer Support teams. The ISQS is responsible for the initial stages of the sales cycle, especially qualification and prioritization of leads. The ISQS will develop, manage, and maintain a pipeline of qualified opportunities (in CRM) and ensure a best-in-class lead handover process. A proactive, consultative, and data-driven mindset, strong organization and analytical skills are critical to success.

**Essential job duties**:

- **Lead qualification**:Assess the fit of 3Shape solutions to customer goals and needs
- **Lead prioritization**:Rank leads based on qualification findings and ensure high-priority leads are addressed promptly to maximize conversion rates
- **Collaboration**:Work closely with the sales team and resellers to ensure a smooth handover of qualified leads and provide necessary support during the sales process
- **Tracking and following up**:Ensure leads handed over to resellers are followed up with and converted
- **Pipeline management**: Develop and maintain a pipeline of qualified opportunities in CRM, ensuring all relevant notes and activities are up to date

**Required education and experience**:

- Bachelor’s degree in business, marketing, computer science or a related field
- Minimum of four (4) years of lead qualification experience or B2B sales, ideally in dental equipment, healthcare or technology fields
- Dental industry experience in a sales function, preferably within an inside lead/sales team environment, product/training specialist, or similar experience as a Customer Support Agent, Inside Lead Specialist, Marketing, Sales Support or direct work within the dental industry is highly desired
- Knowledge of sales processes and methodologies
- Demonstrated relationship and rapport-building with customers and colleagues
- Strong competency with PowerPoint, Excel and CRM software
- Fluent in English with excellent written and verbal communication skills

**Preferred education and experience**:

- Previous experience in the dental industry (ideally IOS and/or CAD/CAM) is considered a strong advantage
- Understanding of direct and indirect channel distribution models
- Clinical experience in a dental office or lab
- Experience in or with global organizations
- Experience with Microsoft Dynamics CRM

**Critical competencies**:

- **Results orientation**: Always has the result in mind and works to that end. Able to gain results both individually and within a team
- **Relationship orientation**: Maintains a commitment to customers, clients, and employee colleagues, providing them with a positive and supportive experience. Collaborative with a high level of engagement
- **Stakeholder management**: Values feedback and insight from others; proactively ensures leadership is up to date and supports activities and initiatives through active and conscious communication
- **Problem-solving**: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
- **Attention to detail and organization**: Maintains detailed records and information and organizes it in such a way that supports the organization and employee’s needs
- **Technologically savvy**: Able to work with, understand, and embrace changes in technology
- **Ethical conduct**: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard

**Get in touch now**

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.

**About us**

3Shape started with a simple idea - to mak