Director of Travel Industry and Entertainment

**Additional Information**
**Job Number**25127747
**Job Category**Sales & Marketing
**Location**The Ritz-Carlton Berlin, Potsdamer Platz 3, Berlin, Berlin, Germany, 10785
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN.**

**Become part of our The Ritz-Carlton family and join us in going the extra mile for great guest experiences and the best team spirit.**

At The Ritz Carlton, Berlin we are looking for a **Director of Travel Industry & Entertainment**.

Reporting to the Director of Sales, the Director of Travel Industry is responsible for overseeing and enhancing the hotel’s relationship with the travel industry, including travel agencies, consortia, entertainment and key industry partners. This role requires a deep understanding of the luxury hospitality sector and the ability to develop and implement strategies to attract high-value guests. The Director will lead efforts to create tailored travel experiences, promote the hotel in key travel markets, and drive revenue through strategic partnerships, all while maintaining the brand’s luxury standards and exceptional service.

**CORE WORK ACTIVITIES**
- Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met.
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room goals for the respective Markets.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS).
- Develop and maintain strong relationships with top travel agencies, and key accounts.
- Responsible for Consortia relationships and execution of contractual agreements.
- Actively participate on all special projects/events such as Site Inspections, Familiarization (FAM) trips.
- Plans and participates in Sales trips and industry related meetings.
- Participates in departmental sales meetings, relevant operational meetings and pre-cons.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked
- Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments.
- Develops and implements sales and marketing programs and strategies for the Travel Industry Sales & Entertainment segment.
- Develops and executes the annual Sales & Travel plan for the assigned market for all direct reports.
- Monitor competitors and stay informed on industry trends, making recommendations on how to maintain a competitive edge in the market.
- Identify and develop new business opportunities through a methodical and proactive sales approach.
- Develops and manages relationships with key stakeholders, both internal and external.
- Monitor and report on the performance of travel industry accounts, providing insights and data-driven recommendations to improve business strategies.
- Maintain a CRM system with up-to-date information on industry contacts and booking trends.

**This position is integral to ensuring the hotel is positioned as a preferred choice for luxury travelers through strategic industry relationships and innovative business development. This role requires frequent travel, especially to key industry events and partner locations.**

**Key Skills**:

- Develop and maintain strong business relationships with Travel Industry & Entertaiment clients
- Proven track record in driving sales, building partnerships, and managing key accounts.
- Deep understanding of the luxury hospitality market and the travel distribution landscape.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work cross-functionally with marketing, sales, and operations teams to implement initiatives.
- Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
- Strong business acumen with the ability to identify market trends and implement effective sales strategies.
- Highly organized, results-driven, and adaptable to the evolving needs of the business.
- Willingness to travel frequently to key markets as needed.
- Excellent presentation and communication skills
- Client-centric approach and customer service excellence

**Education and Experience**
- A minimum of 4-year bachelor’s degree in business administration, Marketing, Hotel Management, or related major;
- A minimum of 4-years of experience in a similar role as senior sales leader within luxury hospitality, with a proven track record of driving revenue growth.
- Strong existing client base and relationships within the North American travel market, particularly with high-end leisure agencies, Virtuoso, Internova and STARS Agents.
- Exceptional leade