Aktuelle Jobs im Zusammenhang mit Cluster Service - Hamburg - Elekta
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Solution Architect
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CONSULTANT MICROSOFT CONTACT CENTER
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JUNIOR CLOUD ENGINEER
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DATA & AI SOLUTION ARCHITECT || AZURE
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Research Associate for The Project “cluster of
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Hamburg, Deutschland Universität Hamburg VollzeitResearch Associate for the Project “Cluster of Excellence Quantum Universe” - Machine-Learning-Based Interferometer Noise Reduction - 28 Subsection 3 HmbHG - InstitutionFaculty of Mathematics, Informatics and Natural Sciences, Department of Physics, Institute of Quantum Physics, Cluster of Excellence “Quantum Universe” Salary levelEGR. 13 TV-L ...
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Service Director
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(Junior) Service Consultant
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Manufacturing Engineer Work Preperation Cluster
Vor 5 Tagen
Hamburg, Hamburg, Deutschland DAHER VollzeitWHO WE AREAs an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and...
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Manufacturing Engineer Work Preperation Cluster
Vor 5 Tagen
Hamburg DIS, Deutschland Daher Aerospace VollzeitWHO WE AREAs an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024. With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and...
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Hamburg, Deutschland Universität Hamburg VollzeitInstitutionFaculty of Mathematics, Informatics and Natural Sciences, Department of Physics, Cluster of Excellence "Quantum Universe"Salary levelEGR. 13 TV-LStart date , the initial fixed term is three years.(This is a fixed-term contract in accordance with Section 2 of the academic fixed-term labor contract act [Wissenschaftszeitvertragsgesetz,...
Cluster Service
vor 2 Wochen
Hamburg, Germany
**We don’t just build technology. We build hope for everyone dealing with cancer.**
Cluster. This role ensures seamless post-sales execution, driving customer satisfaction, operational efficiency, and revenue recognition. The Cluster Service/OF Director leads a multidisciplinary team, including Regional Service Managers, Cluster OF Leaders, and local support functions, while fostering collaboration with Central OF & Service Subject Matter Experts (SMEs).
**What you’ll do at Elekta**
This role offers an opportunity to shape the Cluster’s strategic direction, drive meaningful improvements, and lead a team dedicated to delivering exceptional results. The Cluster Service & OF Director DACH & CWE (m/w/d) responsibilities include (but are not limited to):
Leadership and Strategic Management
- Lead and oversee all Service and OF operations within the Cluster, ensuring
- alignment with organizational objectives.
- Develop and implement strategies to enhance employee satisfaction,
- operational performance, customer satisfaction, and revenue growth.
- Act as a key decision-maker for Service and OF initiatives within the Cluster. Foster a culture of accountability, innovation, and collaboration across teams.
Operational Excellence
- Oversee project execution and service delivery, ensuring quality, timeliness,
- and resource efficiency.
- Drive revenue recognition, forecasting accuracy, and financial performance
- within the Cluster.
- Manage the transition of site management tasks to Project Managers
- supported by local Field Service Engineers (FSEs).
- Monitor and enhance key performance metrics, including NPS, cSAT, and
- operational KPIs.
Customer Satisfaction and Retention
- Serve as the senior escalation point for customer concerns during installation
- and service phases.
- Work closely with Service and OF teams to deliver exceptional customer
- experiences and drive Net Promoter Score (NPS) improvement.
- Collaborate with sales teams to align post-sales activities with customer
- expectations.
Team Development and Collaboration
- Lead and mentor a diverse team, including Regional Service Managers,
- Cluster OF Leaders, and support staff.
- Ensure the effective training, development, and engagement of team
- members to meet organizational goals.
- Collaborate with Central OF & Service SMEs to harmonize processes, share
- best practices, and resolve complex issues.
Process Improvement and Compliance
- Drive process optimization initiatives to enhance operational efficiency and
- customer satisfaction.
- Ensure compliance with organizational policies, quality standards, and
- regulatory requirements.
- Provide feedback and recommendations for continuous improvement of
- Service and OF processes.
Key Metrics
- Customer satisfaction (cSAT) and Net Promoter Score (NPS).
- Revenue recognition and forecasting accuracy.
- Employee satisfaction (eNPS) and team performance.
- Operational KPIs, including installation quality and timeliness.
**The right stuff**
- Strong leadership and strategic decision-making abilities.
- Excellent organizational and project management skills.
- Outstanding communication and interpersonal skills for stakeholder engagement.
- Analytical skills to interpret data and drive data-informed decisions.
- Proficiency in relevant tools and platforms (e.g., CRM, ERP, project management software).
- Proficiency in Lean and Six Sigma principles, tools, and techniques
**What you bring**:
- A minimum of 8 years of experience in Service, Order Fulfillment, or a related leadership role.
- Proven track record of managing cross-functional teams and driving operational excellence.
- Extensive experience in customer-facing roles and post-sales operations.
- Strong project management skills to plan, execute, and monitor improvement projects effectively.
- Focus on achieving measurable results and continuous performance improvements
- Bachelor’s degree in Business, Operations Management, Engineering, or a related field (Master’s degree preferred).
- Speaks English and German fluently
**Why should you join Elekta?**
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits depending on the location where you apply.
**Hiring process**
**Your Elekta contact**
**We are an equal opportunity employer**
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
