Medical Support Assistant

**Duties**:

- Enters, manipulates and retrieves information and data from automated medical systems.
- Maintains patient records/charts according to regulations, policies, or procedures.
- Reviews correspondence for accuracy according to established regulations.
- Resolves scheduling conflicts to ensure efficient clinic operations.
- Assist patients with completion of medical forms/documentation based on established policies/guidelines.

**Requirements**:
**Conditions of Employment**:

- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- A Personnel Security Investigation is required
- Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
- A pre-placement medical examination is required.
- This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Shifts may be rotated on a regularly scheduled basis.
- This position is identified as Mission Essential which may require you to work or remain at work during an emergency situation or when inclement weather has curtailed operations (e.g., threat to the facility, natural disaster, delayed reporting).

**Qualifications**:
**Who May Apply: US Citizens**
- Specialized Experience: One year of specialized experience which includes 1) entering and maintaining data in medical automated systems for a medical clinic or medical setting. 2) maintain clinic or medical setting appointments for multiple medical providers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).
- OR
- Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
- OR
- Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
- Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
- The Army values diversity of perspectives, backgrounds, cultures and skills, which connects employees to organizations that are committed to building an inclusive work environment where they can contribute to their fullest potential.
- You will be evaluated on the basis of your level of competency in the following areas:
- Computer Skills
- Interpersonal Skills
- Management Support
- Patient-focused Customer Service

**Education**:
**Additional information**:

- Direct Deposit of Pay is required.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
- If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
- If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.
- Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
- Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions.
- Selectees may rec