Trainer (F/m/d) - Customer Service Germany

IONOS SE

TRAINER (F/M/D) - CUSTOMER SERVICE GERMANY

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

Our customers come first and we work hard to gain and maintain their trust. As a trainer (f/m/d) for German customer service, you will support our employees in the technical training and further education of our online services and products. With your always positive attitude, you are convincing in training and master even complex requests from your stakeholders with confidence. Achieving our goals and recognizing potential for improvement are your top priorities.
- You are imaginative in carrying out the training and further education of new as well as experienced employees, with the aim of improving service quality, performance and thus customer satisfaction.
- You are the contact person for training, communication and sales-related issues within the German customer service environment.
- You will carry out continuous training analyses for our divisions in Germany across all locations and design needs-based training measures and create up-to-date training documents.
- You are a reliable and highly motivated mentor for our employees and external partners and thus ensure the success of IONOS through high customer satisfaction.

We Appreciate:

Ideally, you have already gained experience in customer service with at least two years of relevant professional experience in the training sector. Due to your experience, your excellent communication skills and your professional training personality, you are an accepted contact person also at management level and therefore able to achieve first successes in your new working environment at short notice.
- Your strengths include initiative, reliability and a high degree of resilience, as well as a consistent customer and service focus.
- You have a quick grasp, strong communication skills, technical understanding, as well as a positive sales mindset and are enthusiastic about new topics in a dynamic environment.
- By means of your communicative and ideally conceptual skills you find solutions independently and always keep the balance between perfectionism and pragmatism.
- You have completed training as a trainer (optional).
- You have an affinity for technical products and online services (optional).
- Very good German language skills, both written and spoken, as well as English as a secure foreign language round off your profile.

What else we would like to tell you:

Our company is characterized by respectful interaction and a pleasant atmosphere. With the possibility to work remotely, we also contribute to a good work-life balance. In addition, we offer many other attractive benefits, such as a company pension plan, discounts on our own products and various leisure activities, a comprehensive range of training opportunities and numerous team and company events.

Job info

Location: Karlsruhe
Type: Full-time
Category: Customer Service / Customer Management
Work experience: Professionals
Reference ID: 2327

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe