Danish Speaking Customer Service Agent

Vor 2 Tagen

Köln, Deutschland Center Parcs Europe Vollzeit

**Localisation**:
**Emplacement**

**Adresse**

Kaltenbornweg 1-3, Köln, Germany

**Mission**:
At Center Parcs Europe, we believe in the power of togetherness and in creating meaningful moments for our guests and each other. We build spaces where people feel at home, breathe deeply, and reconnect with what matters most. That same spirit shapes our culture: collaborative, open, and full of growth opportunities. Whether in our parks or at our headquarters, we’re growing, becoming more digital, more authentic, and more sustainable - and we’re looking for people who want to grow with us - in a culture where your ideas count, your work matters, and no two days are the same.

Now, as we open a new chapter with the launch of Center Parcs Nordborg Resort in Denmark, we’re expanding our presence in Scandinavia — and we’re looking for a communicative and service-minded Customer Service Agent (M/F/d) to support our Danish-speaking guests from our European Head Office in Cologne.

Your daily impact
- You assist and advise our Danish-speaking guests with warmth and professionalism - mainly over the phone (inbound)
- You manage booking inquiries, answer pre-arrival questions, and provide information about our new Nordborg Resort
- You handle administrative back-office tasks and ensure that all guest data and requests are processed accurately
- You listen attentively when something hasn’t gone as planned and find solutions that leave our guests satisfied
- You support other teams with translations and proofreading for Danish content on our website and social media channels

**Profil**:

- You speak fluent Danish (written and spoken) and can communicate confidently in English or German
- You bring experience in customer service or guest relations - ideally from a call center or hospitality environment
- You’re friendly, empathetic, and know how to turn challenges into positive guest experiences
- You enjoy working independently, take ownership of your tasks, and stay calm even in busy moments
- You’re digitally savvy and comfortable working in booking systems and communication tools

**Compétences**:
Danish

Customer Sevice

Communication

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