Customer Support Representative

Vor 2 Tagen

Frankfurt am Main, Deutschland Manning Global Vollzeit

Our client, a global telecommunication service provider, is recruiting a
** Customer Support Representative ** to join their project
** in Germany.**

**Position Title**

Customer Support Representative

**Position Type**

Permanent

**Start**

***
**Date**
- ASAP**Location**
- Frankfurt am Main, Germany (Home Office)**Contact***:

- Bianca-Giorgia Hritcu | +49 (0) 89 23889854**Responsibilities***:
- Manage the interface between PMs and customers- Maintain relationship with customer accounts- Assist technical team with customers deliverables- Support Project Managers with PO/Invoice preparation- Coordinate and take responsibility for uploads of all the technical quality designs and corresponding documentation- Manage the digital and paper filing of all the documentation for the Projects- Liaise and coordinate with the designers and PMs to ensure documentation is received timely- Handle inquiries and requests from customers and address their needs
- Maintain accurate client records, keeping track of any contract updates and renewals

**Requirements**:
- Formal Qualification in a technical domain- 2 years of experience in Account Management or similar role- Knowledge of Sales Force or similar CRM - is an advantage- Experience with handling site documentation and such processes within the Telecommunications industry- Personable, with the ability to flourish in a customer interfacing role- Excellent communication and organizational skills- Attention to detail is key- German - fluent (written and spoken); English-conversational
- For more details contact:- Quoting reference:
- GE_MGBH_CSR_14122- Or call
- _ Bianca _ on:
- +49 (0) 89 23889854- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _
- _- _
- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _- _

**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

**Munich | Zagreb | Dusseldorf | Liverpool | Zurich | Timisoara (RO) | Changzhou (CN) | New York

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