Support Specialist

vor 2 Wochen

Frankfurt Am Main, Deutschland Plunet GmbH Vollzeit

Plunet GmbH, with headquarters in Berlin, Würzburg and New York, develops and distributes the business and workflow management software “Plunet BusinessManager”, one of the world’s leading management solutions for the translation and localization industry. Our amazing support team is looking for a support engineer (f/m/d) for what is probably one of the most exciting support jobs in the industry Do you enjoy finding solutions and supporting translation companies with their daily system usage? Being part of our technical support team, you will be our client’s first contact and the person solving critical issues and guiding our users to more optimal system usage. With a customer-oriented approach and an independent working style, we are looking for a motivated support engineer with the following qualifications:
Aufgaben
- 1st & 2nd level support via our ticket system
- Analysis of system errors and remote troubleshooting
- Installation, configuration, and maintenance of customer systems
- Maintenance of our IT infrastructure and onsite support for our internal teams
- Close collaboration with our development, QA, implementation, and product

management teams

Qualifikation

**Ideally, you have the following**:

- Experience as an IT specialist for system integration or a related degree or qualification.
- In-depth knowledge in the hardware/software field, especially Microsoft operating systems (Windows Server, Exchange Server as well as Office, Active Directory, virtualization).
- Knowledge of databases (MySQL, MS-SQL) and web servers (Apache, Tomcat, IIS)
- Knowledge of Linux as well as scripting (PowerShell) is a plus.
- Good English skills are required, and German or other language skills are a plus.

**Benefits**:

- We offer exciting projects within an innovative and international environment using modern technologies. We work in agile, professional, and friendly teams.
- We place great emphasis on your personal development and offer you a personal development budget for seminars, training, coaching, or workshops in your area of interest.
- You benefit from a healthy work-life balance thanks to our flexible working hours and the option to work from home.
- We offer you the possibility to get a JobRad with tax benefits, whether you prefer a conventional bike or an e-bike.
- We embrace the Plunet team spirit and place great value on open and respectful interactions with each other across all levels.
- In our excellently located and beautifully furnished offices in Berlin, Würzburg and New York, you will feel at home. Our beautiful kitchen invites you to cook

and share meals with your colleagues at any time.

Diversity and inclusion

We believe in equal opportunities, fairness, and mutual respect, and encourage people with diverse backgrounds to apply.

We look forward to getting to know you

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