Administrative Support Assistant

**Duties**:

- Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
- Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children?s departure to ensure only authorized individuals remove them from the building.
- Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

**Requirements**:
**Conditions of Employment**:

- Must be 18 years of age or older at time of appointment or placement into the position.
- Direct Deposit and Social Security Card are required.
- Meet qualification/eligibility/physical/background requirements for this position.
- Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
- A one year probationary period may be required (either initially or upon conversion, if applicable).
- Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
- Complete and signed DA 3433 is required prior to entrance on duty.
- Travel to on and off post locations may be required.
- Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m.
- Child Care Tier 1 background investigation is required.

**Qualifications**:
**NF-02 Qualifications**:

- Experience using office automation to prepare documents, manage files, and maintain records.

Non-competitive promotion of the incumbent of this position may be effected after one year of satisfactory performance provided the target position guide is classifiable to its present title, pay plan, series, and pay band level at the time the incumbent is performing the full scope of the major duties under the proper level of supervision.**NF-03 Qualifications**:

- Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
- Must possess experience demonstrating customer service and business communication skills.
- Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
- At least 1 year experience equivalent to the next lower grade level NF-02.
- Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request.
- Referrals and selections can be made at either grade.
- Full position description can be found here: NF-02 NF-03

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Area of Consideration**

**Manual Application**

**Allowances, Incentives and PCS Costs**:

- Allowances, differentials, or incentives will not be be paid.
- Payment Permanent of Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here

**Other**:

- A Child and Youth Services Career Guide can be viewed by clicking here
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

**U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- Spouse Employment Preference
- Involuntarily Separated from the Military
- Family Member Preference
- Business Based Action
- Current/Former NAF Employee / Current Appropriated Emplo