Senior CRM Specialist

**About the opportunity**:

- As a Senior CRM Specialist, you will play a pivotal role in leading and shaping our CRM strategies, with a focus on a balanced mix of 50% operational tasks and 50% strategic initiatives. Your expertise will be essential in optimizing our CRM efforts to align with the company's overarching goals and objectives.**In this role, you will**:
**Operational Excellence (50%)**
- Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base.
- Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise.
- Champion adherence to established processes, both within your role and among stakeholders, to maximize campaign efficiency and operational excellence.
- Conceptualize, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators.

**Technical Mastery**
- Utilize A/B testing methodologies to optimize campaign performance, leveraging your technical proficiency.
- Demonstrate expertise in CRM tools like Salesforce (or similar CRM systems) to drive operational excellence.

**Strategic Leadership (50%)**
- Collaborate closely with the CRM team and seasoned CRM managers to conceptualize and plan new strategic campaigns that align with the company's overarching goals.
- Lead the implementation of these strategic initiatives, leveraging your strategic insights and operational expertise to drive success.

**What you need to be successful**:
Background & Skills:

- Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
- Proven track record in CRM campaign execution and optimization at a senior level.
- Strong technical skills, including HTML and A/B testing, to ensure operational excellence.
- Proficiency in CRM tools like Salesforce (or similar CRM systems) to drive effective campaigns.
- Data-driven mindset with the ability to analyze and interpret campaign performance data.
- Excellent communication and collaboration skills to lead cross-functional teams effectively.
- Creative problem-solving ability combined with a strategic mindset to drive innovation in CRM initiatives.

Traits:

- Actively help yourself (and others) be successful.
- Continuously learn and challenge the status quo.
- Think globally, act locally.
- Strong bias for action.
- Give and receive open, direct and timely feedback.

**What's in it for you**: Accelerate your career growth by joining one of Europe's most talked about disruptors
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- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
- A relocation package with visa support for those who need it.

**Who we are**:
N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
- N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status._