Director of Housekeeping

vor 2 Wochen

München, Deutschland Rosewood Hotel Group Vollzeit

**General Information**:

- Country/Region
- Germany
- Province/City
- Munich
- Location
- Rosewood Munich
- Department
- Rooms - Heart of House
- Job Type
- Full-time Permanent

Our **Director of Housekeeping** is responsible for overseeing all operational aspects of the Housekeeping division.

**Key Responsibilities**:

- To organise and maintain a high degree of excellence / maintenance in guest rooms, suites, corridors, fire exits, stairways, service rooms and public areas of the hotel.
- Oversee smooth operations of the Housekeeping department, fostering strong internal and external communication.
- Ensure that all company brand standards have been implemented.
- Uphold the hotel’s reputation as an ultra luxury property by exceeding guest and management expectations.
- Work closely with other departments in a supportive and flexible manner to ensure overall hotel success.
- Contribute to the collective commitment of a unique guest experience, to create a sense of place.
- Handle guests' concerns and comments and find a proper resolution to ensure guest satisfaction.
- Identify training needs and conduct on-the-job training in coordination with relevant teams to enhance associate performance.

**Qualifications & Skills**:

- Minimum five years’ experience in a similar capacity for a luxury or ultra
- luxury hospitality is preferred.
- Fluency in German or English is preferred; proficiency in additional languages is a strong advantage.
- Proven experience in leading and managing a team effectively.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up abilities.

**About Us**:
Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich is ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel is located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian
- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich offers 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich also features a full service spa, which house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel includes extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.

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