International Support Specialist

Are you up for an exciting challenge that focuses on quality, trust, and collaboration? If you have a passion for solving problems, building relationships, and connecting with people across the globe, we invite you to join our team for a Global Adventure in Digital Support as an International Support Specialist

In this role, you will play a vital part in supporting our clients' digital activities, ensuring their success, and fostering strong partnerships.
If you are ready to break down complex matters, deliver exceptional service, and drive digital savviness, then we want to hear from you.

**What you’ll do**:

- **Connecting and networking.** As a bridge between our clients' headquarters and local markets, you will represent their interests while ensuring that local needs are understood and communicated back to HQ. You will protect and maintain our clients' brand image by ensuring that processes and guidelines are consistently met.
- **Breaking Down Complexity**: You'll work closely with development and technical support teams to translate complex technical information into clear and user-friendly instructions for end-users.
- **Supporting Teams Globally**:Through your expert guidance, you will empower our clients' local affiliates to become digitally proficient. You'll help them navigate content management systems, eCRM tools, tracking tools, and support them in managing their digital marketing activities.
- **Ensuring quality**. Quality is key, and you'll play a crucial role in meeting quality objectives and delivering excellent service. You'll proactively provide solutions to requests in a helpful and professional manner, effectively coordinating and managing requests and small projects with clients and partner agencies.
- **Relationships building.** Building positive and professional relationships with our clients and partners will be a cornerstone of your role, ensuring successful collaboration and mutual trust.

**What you can offer**:

- You have an independent and structured way of working. Before you start a task, you reflect on the most efficient way of completing it. You excel at multitasking while strictly following priorities when needed.
- You genuinely enjoy helping others to solve their problems. Your working style is defined by a close attention to detail and a keen eye for quality
- You have excellent communication and interpersonal skills, allowing you to confidently interact in an international, intercultural, and dynamic environment. You love to build connections to people and communities across the globe and you have fluent English language skills both orally and written.
- You are innovative when it comes to finding solutions and workarounds to our clients’ problems. You communicate your solutions charmingly and implement them skillfully
- You have a strong digital affinity and are passionate about technical solutions and digital trends. You are eager to dive into complex state-of-the-art systems
- You have a good understanding of digital technologies and ideally some experience in working with tools (preferably JIRA, CMSs, PIMs and/or DAMs) and/or in customer support. Experience in working within corporate environments is advantageous

**About working at ctrl QS**

**Join ctrl QS and experience a work environment built on trust, dynamism, quality, professionalism, collaboration, and impact.**

**Our promise to you is a fulfilling journey with ample opportunities for career development, a steep learning curve, and an incredible culture that fosters a sense of impact, safety, and satisfaction for all.**
- **Work-Life Wellbeing**:
At ctrl QS, we value your well-being and encourage our team members to maintain a healthy balance between work and personal. We understand that agency life can be highly dynamic and fast-paced, therefore we utilize a time-tracking tool to ensure you receive appropriate compensation through time off for any extra hours worked. Our company offers a flexible working environment, providing options for both full-time and part-time positions. Additionally, you’ll enjoy 28 days of vacation every year, ensuring you have the time to recharge and explore your passions outside of work.
- **Vibrant Office in Central Berlin and Home Office from Everywhere**:
Located in the digital heart of central Berlin, our bright office space fosters professional and personal interactions. Our hybrid working setup allows you to work comfortably from home, and we ensure you have all the necessary tools and resources to thrive. Additionally, you’ll have the opportunity to enjoy up to 3 months of remote work per year, allowing you to work from any location in the world
- **Continuous Learning and Career Growth**:
We’re dedicated to providing a unique learning environment where you can pursue your career goals. We help you find your place at ctrl QS, with focus on your development goals. You’ll find fluid career paths with opportunities to specialize or grow laterally. Also