Service Leader North Europe

**Job Details**

**What you will do: -**

You will be part of the operational business and a newly formed team which is responsible for providing programmatic leadership in which you will be focused on driving growth of our services businesses across Northern European. At Johnson Controls services encompass all product lines of business with varying levels of participation and success across the region with revenue of over +$500m. Major focus lines of business include HVAC Systems, Low Voltage Systems (Security, Controls, Building Automation, Fire Detection) and Fire Suppression & Industrial Refrigeration. The business also has business lines across markets such as Data Centers, Healthcare, Logistics, Public Infrastructure and Retail.

Under the direction of the Regional VP/GM and the EMEALA VP Service, you will work with regional and line of business leadership to develop, implement, and monitor strategies and action plans focusing on achieving above market service growth and profitability in a sustainable manner and drive retention
- and margin improvements.

**How you will do it: -**
- Define/structure/lead aggressive action plans to grow our Service Business exponentially built on our long-term Strategic Vision.
- Indirectly leading a team of Service professionals and provides day-to-day direction and coaching to the cross-functional team on priorities, objectives, processes, and tasks.
- Create and develop Go-To-Market plans for main business areas in collaboration with the regional strategy department.
- Define with local operational leadership the organizational design to ensure profitable growth.
- Further professionalizes the service sales organization.
- Deploys and closely collaborates with the solutions team to develop service offerings across the region prioritized based on growth potential and market demand.
- Supports the development of all Service-related Acquisitions (Bulk, Service, Chiller rental) together with the Director Acquisitions and Alliances.
- Promote the organization at high business levels and develop customer partnerships and alliances.
- Manages Service Operational Excellence to implement appropriate action plans focusing on GM expansion, G&A reduction, and operational effectiveness of the Field Operations.
- Implements IT platforms and training programs across to ensure our service sales workforce is enabled to work effectively.
- Customer Satisfaction/Loyalty programs to develop and track action plans based on the insight gained together with regional CS team.
- Focus on communication, people development, customer interaction & measuring results.
- Drive teamwork, culture, compliance, and integrity.

**Key Performance Indicators: -**
- Financials: Volume Secured growth, Secured Gross Margin growth, Revenue Secured growth, Executed Gross Margin growth, productivity & recoveries, Attrition rate for service.
- Achievement of business plans.

**What we look for: -**

**Education**

University degree, MBA, or equivalent academic qualification.

**Experience**
- Minimum 10 years in business development or sales leadership for service businesses with revenues more than $300m.
- Experience working and executing Service Go-to-market service growth strategy in Germany is required
- Experiences in converging industries such as Building Automation, IT and Telecommunications will be also well suitable for the role. The role requires management understanding along the entire value chain of design, build, operate, maintain, and serve.
- Extensive sales, operations, and people management exposure.
- Outstanding track record of achieving sustained profitable growth.
- Experience of working in international organizations and within an international setting, preferably having spent time working abroad.
- Experience of working with US multinationals (preferred).
- English and German language fluency required
- Experience with Performance Contracting/ESCO/Sustainability Market strategy is highly preferred.

**Skills**
- Strong communication and people skills at all levels in a business.
- Ability to combine strategic and tactical imperatives.
- A natural leader who puts time and energy into building senior management talent.
- Fluency in English, plus other languages (preferred).
- Frequent international travel / relocation flexibility.
- Compliance and driving the tone from the top, based on an ethical foundation are crucial for the role.

**Leadership & Management Behavioral Competencies**
- Leverage and develop the regional and local management teams to develop internal talent and to attract/hire new talent as required. Provide optimal levels of leadership, encouragement, training, and support to grow talent and support succession planning.
- Create a positive and innovative environment which encourages commitment and trust and rewards positive achievements and behaviors.
- Show consistency in behavior and approach and encourage others to do so.
- Promotes and develops the corporate culture